IXIGO 

Job description:

We are looking to hire a Senior Quality Auditor, Customer Experience to play the key role of

managing process quality for customer service. He/She will drive the execution for running

ixigo’s day-to-day quality processes, improve operational efficiency, and provide customer

insights to product, tech and marketing teams to enable continuous customer experience

enhancements.

As a Senior Quality Auditor – Customer Experience, you will be responsible for:

1. Monitoring calls/emails/chats as per audit forms & identify Fatal & Non-fatal errors

2. Identifying historical trends through data analysis to uncover agent training needs

3. To conduct regular Feedback sessions for Agents and trainers

4. Publish daily, weekly & monthly Quality Reports

5. To conduct calibration sessions with operations and training team

6. Conduct quality improvement sessions for agents or train the trainer sessions

7. Define SOPs as per process updates/product developments & cascade to team

8. Designing Audit forms in line with process guidelines across touchpoints

Pranav Creations Pvt Ltd

Job Overview

We are looking for a motivated and experienced Recovery Agent to join our team at Pranav Creations Pvt Ltd. As a Recovery Agent, you will be responsible for recovering outstanding payments from customers and maintaining a healthy cash flow for the company. This is a junior role requiring 1 to 3 years of experience in collections or debt recovery.

Roles And Responsibilities

• Contact customers via phone, email, and in-person to recover outstanding payments
• Negotiate payment plans and settlements with customers in financial distress
• Follow up with customers to ensure timely collections and resolve any payment disputes
• Maintain accurate records of payment collections and outstanding debts
• Collaborate with the finance and legal teams to escalate complex cases and take legal actions when necessary
• Develop and maintain relationships with customers to prevent future delinquencies
• Stay updated with relevant laws and regulations related to debt recovery

Precise Infotech Solution

Job description

Responsibilities
- Handle inbound and outbound calls, catering to international clients.
- Promote and sell insurance products.
- Maintain and build relationships with clients.
- Meet sales targets and contribute to the growth of the company.

Deltron Technologies Pvt. Ltd.

Job Description:
We are seeking an energetic and motivated Inbound Sales Representative for a US-based hearing aid process. The ideal candidate will handle customer inquiries, provide product information, and close sales via phone and email. This role requires excellent communication skills, a customer-centric approach, and the ability to meet sales targets.

Responsibilities:

- Respond to inbound sales calls and emails from US clients

- Provide accurate product information and recommendations

- Close sales while ensuring customer satisfaction

- Meet and exceed monthly sales targets

Requirements:

- 6+ months of experience in sales or customer service (US process preferred)

- Excellent verbal and written communication skills

- Comfortable with night shifts

- Ability to work in a fast-paced environment