BPO Voice Process
Stargate- Fresher
- 12,000 - 15,000 / month
-
Full Time
Working Type : Work From Office
Job Description :
Spancore technology
Job description:-
Key Responsibilities:
1. Inbound Process Responsibilities:
Handle incoming calls from customers and address their concerns or queries.
Assist customers with service-related inquiries, technical support, complaints, billing issues, or order tracking.
Maintain a calm, courteous tone during conversations, especially in high-stress or escalated scenarios.
Follow company-provided scripts or guidelines while personalizing communication as needed.
Ensure the first-call resolution (FCR) wherever possible and escalate unresolved issues to the appropriate department.
2. Outbound Process Responsibilities:
Make outgoing calls to prospective or existing customers for sales, feedback, appointment scheduling, recovery, or survey purposes.
Convince potential customers to purchase services or take specific actions (e.g., renew subscriptions, upgrade plans).
Handle rejections or objections professionally and keep the customer engaged.
Ensure all outbound interactions meet quality and compliance standards.
3. Data Entry and Call Logging:
Record details of customer interactions, comments, complaints, and actions taken in the CRM or call logging system.
Ensure accuracy and completeness of records for each call.
Maintain confidentiality of customer information as per data protection guidelines.
4. Team Coordination and Reporting:
Communicate effectively with team members and supervisors regarding issues, trends, or escalations.
Participate in team meetings, briefings, and training sessions as scheduled.
Share customer insights that may help improve product or service offerings.
- 0 - 3 yrs
- Not Mentioned
-
Full Time
Working Type : Work From Office
Job Description :
Job Description:-
1. Customer Interaction – Inbound Calls
Attend incoming calls from customers to address inquiries, complaints, or service requests.
Provide accurate information about products, services, billing, or processes.
Ensure all calls are handled professionally and courteously, maintaining a positive tone.
Document customer issues and resolutions in the internal system.
2. Customer Engagement – Outbound Calls
Make outgoing calls to existing or potential customers for promotions, follow-ups, or service verifications.
Convince customers regarding the benefits of products or services if working in a sales process.
Perform welcome calls, feedback surveys, or reminder calls (e.g., payment reminders, renewals).
3. Call Handling Quality
Follow company-approved scripts and communication protocols.
Maintain high levels of First Call Resolution (FCR).
Avoid long hold times or call transfers unless necessary.
Escalate complex queries to team leaders or supervisors appropriately.
4. Data Entry and CRM Updates
Record customer interactions, queries, feedback, and complaints accurately.
Update CRM or internal software systems in real-time with customer information and call outcomes.
Maintain data confidentiality and handle customer details securely.
5. Communication and Team Support
Coordinate with team members to share insights, feedback, or hand over follow-ups.
Participate in training sessions, briefings, and performance reviews.
Provide feedback on call scripts, system issues, or customer trends.
Skin Therapist Clinical Assistant
Niyam IT- Fresher
- 12,000 - 18,000 / month
-
Full Time
Working Type : Work From Office
Job Description :
Aesthedocs Skin clinic
Job description:-
You will work closely with dermatologists, cosmetologists, or senior aestheticians to support medical and non-medical skincare services. A strong knowledge of skin types, skincare products, and various cosmetic equipment is essential. This role requires excellent interpersonal skills, technical proficiency, and a warm personality to handle client interactions with care and professionalism.
Responsibilities:
Assist dermatologist during procedures
Perform skin treatments (facials, peels, lasers if trained)
Maintain hygiene, sterilize tools, and prep rooms
Guide patients with pre & post care instructions
Keep treatment records updated
Skills Required:
- Interest in skincare & aesthetics
- Must have experience handing lasers, centrifuge for PRP, blood collection, chemical peels, hydrafacial machine
Neat and hygienic work style
Willingness to learn and grow under doctor guidance
Staff Nurse
Stargate- 1 - 2 yrs
- 15,000 - 22,000 / month
-
Full Time
Working Type : Work From Office
Job Description :
Aesthedocs Skin clinic
The Staff Nurse will be expected to maintain a patient-centered approach, prioritize patient safety, follow infection control standards, and contribute to an environment of continuous care improvement. This role is central to the smooth functioning of healthcare facilities and requires strong clinical knowledge, emotional intelligence, and ethical responsibility.
Responsibilities:
Assist dermatologist during procedures
Perform skin treatments (hydrafacials, chemical peels, lasers if trained)
Maintain hygiene, sterilize tools, and prep rooms
Guide patients with pre & post care instructions
Keep treatment records updated