Insha Marketing Pvt Ltd

Job description:-

Key Responsibilities:

• Initiate outbound calls to existing customers/leads to identify and upsell relevant loan and insurance products.
• Present product features and benefits, addressing customer needs and overcoming objections.
• Achieve daily/weekly/monthly sales targets and conversion quotas.
• Accurately update customer information and sales outcomes in the CRM system.
• Participate in ongoing training to enhance product knowledge and sales skills.

Rojgar Connection

Job Description:-

At Ancom Logistics, we prioritise the act of enriching customer interaction over everything else. We’re looking for a skilled telecaller to join as a customer service representative to enable the same. Telecalling work involves learning processes and scripts, so the ideal candidate will have to be a quick learner. Keen observation skills and the ability to gauge tiny important details through a phone conversation go a long way. The ideal telecaller candidate should be able to absorb customer feedback and make the customers feel heard while generating leads and meeting sales objectives.

Objectives of this role:

• Understand customer psyche and record both successful and unsuccessful sales methods
• Handle huge volumes of inbound and outbound telecalling
• Improve organisational efficiency through diligent observation skills as a telecaller 
• Help the company grow by finding opportunities in customer requirements 
• Resolve complaints, provide solutions and follow up with customers

Responsibilities:

• Memorise scripts and customise them for the clients as per the situation while telecalling
• Foster relationships with existing clients, and build a rapport with potential clients
• Make reports and documentation based on conversations that took place during telecalling
• Report the analysis and observation to the team lead
• Adhere to organisational guidelines and methodology while telecalling
• Generate sales by making cold calls to active or old clients

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 Job Summary:

A Tele caller is responsible for making outbound calls to prospective or existing customers to generate leads, sell products or services, or gather information. The role demands excellent communication skills, a persuasive attitude, and the ability to handle customer objections and inquiries with professionalism. Tele callers play a crucial role in driving sales and customer engagement by being the first point of contact between the company and potential clients.

This position is ideal for individuals who are confident communicators, self-motivated, and results-driven. The Tele caller must be capable of working in a fast-paced environment while maintaining quality standards.

• Handle customer's inbound and outbound calls. Solving queries, telling them about products/offers/services
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets

Minimum Requirement:

• Good Communication Skills
• Good Problem-solving skills over the call
• High energy level

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