Rojgar Connection
Job Description:-
At Ancom Logistics, we prioritise the act of enriching customer interaction over everything else. We’re looking for a skilled telecaller to join as a customer service representative to enable the same. Telecalling work involves learning processes and scripts, so the ideal candidate will have to be a quick learner. Keen observation skills and the ability to gauge tiny important details through a phone conversation go a long way. The ideal telecaller candidate should be able to absorb customer feedback and make the customers feel heard while generating leads and meeting sales objectives.
Objectives of this role:
Responsibilities:
Contact Person : | Devendra Sharma |
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Email : | connectionrojgar@gmail.com |
Phone : | +91 - 8058616334 |
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Job Summary:
A Tele caller is responsible for making outbound calls to prospective or existing customers to generate leads, sell products or services, or gather information. The role demands excellent communication skills, a persuasive attitude, and the ability to handle customer objections and inquiries with professionalism. Tele callers play a crucial role in driving sales and customer engagement by being the first point of contact between the company and potential clients.
This position is ideal for individuals who are confident communicators, self-motivated, and results-driven. The Tele caller must be capable of working in a fast-paced environment while maintaining quality standards.
Minimum Requirement:
Modinidy recuritment
We are looking for a confident, self-driven, and goal-oriented Telecaller to join our team. The role involves direct interaction with potential and existing customers over the phone with the aim of generating leads, providing product or service information, converting inquiries into sales, and maintaining a high level of customer satisfaction.
As a Telecaller, your primary responsibility will be to make outbound calls to prospects or respond to incoming queries with professionalism and empathy. You will work as part of a dynamic sales or support team and contribute to the organization’s growth by driving customer engagement and building positive relationships.
This role requires excellent communication skills, a persuasive approach, patience, and the ability to handle customer queries efficiently.
Call potential customers from the given database or leads generated through marketing campaigns, referrals, or online platforms.
Inform customers about the company’s products, services, schemes, offers, or events in a clear and convincing manner.
Explain benefits and features of products/services to encourage interest and convert inquiries into potential leads.
Convince prospects to schedule appointments, sign up, register, or make purchases depending on the nature of the business.
Receive and respond to incoming calls from customers or prospects seeking information.
Handle inquiries regarding product features, pricing, delivery timelines, or policies.
Offer first-level support or redirect the call to the relevant department when necessary.
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Make daily outbound calls to potential or existing customers using the provided database.
Introduce the company’s products/services, explain features and benefits, and handle initial objections.
Qualify leads based on customer interest, intent, and fit.
Schedule follow-up calls, demos, or appointments with senior sales staff if required.
Answer incoming calls and respond to customer queries with professionalism and accuracy.
Listen to customer concerns, provide relevant information, and ensure a positive experience.
Maintain a polite and patient tone, even during difficult conversations.
Influence prospects to take action—sign up, book a demo, make a payment, or visit a location.
Work toward achieving daily, weekly, or monthly calling and conversion targets.
Follow up with interested leads regularly to keep them engaged and push toward closure.
Accurately record details of conversations, feedback, and lead status in CRM or Excel sheets.
Maintain and update the calling database regularly to ensure accuracy and completeness.
Generate basic reports (call status, conversion reports, etc.) for team leaders or managers.