BOSCH GROUP

Job description:-

Key Responsibilities:

• Implement and configure ServiceNow ITOM modules, including Discovery, Service Mapping, Event Management, Operational Intelligence, Cloud Management

• Integrate monitoring tools (e.g., SCOM, SolarWinds, Nagios, etc.) with Event Management.

• Design and maintain MID Servers and credentials for Discovery and Service Mapping.

• Build and maintain CMDB with accurate and up-to-date configuration items (CIs).

• Work with stakeholders to understand business requirements and deliver ITOM solutions.

• Troubleshoot and resolve ITOM-related issues.

• Collaborate with development and infrastructure teams for seamless solution delivery.