Key Activities 

• Support the maintenance of the governance model, policy, process, and procedures for the CMDB and Asset Management, ensuring agreed controls are followed and data remains accurate and reliable. 
• Perform day-to-day analysis, validation, and remediation of CMDB and asset records to improve data quality, consistency, and lifecycle control. 
• Support automated Discovery and other data integrations, ensuring discovered data is reviewed, reconciled, and correctly integrated into the CMDB. 
• Maintain configuration item relationships in line with CSDM and support service mapping and dependency accuracy across the environment. 
• Work closely with Change Management and technical teams to ensure CI and asset changes are reflected in the CMDB and Asset Management records in a timely manner. 
• Produce regular CMDB and asset health reports, dashboards, and KPI measures to monitor policy adherence, data quality, lifecycle status, and process efficiency. 
• Support hardware and software asset lifecycle activities including asset onboarding, allocation, reconciliation, refresh, retirement, and disposal record maintenance. 
• Assist with stock, inventory, and ownership validation activities to ensure assets are correctly recorded, categorised, and linked to users, services, and support groups where required. 
• Support audits, compliance checks, and exception analysis across CMDB and Asset Management data, helping identify gaps, risks, and corrective actions. 
• Stay current on ServiceNow capabilities and supporting technologies related to CMDB, Discovery, CSDM, and Asset Management, and contribute ideas for service improvement and automation.