ABOUT THIS JOB 

We won’t say we can predict the future, but our team of Market Research Analysts gets pretty close. This role combines data analysis and client consultation from the start, with plenty of room for growth. You find the stories behind scatter plots and help clients determine which products to launch. Your insights will influence decisions for some of today’s leading global companies. 

RESPONSIBILITIES

·   Managing clients and their respective projects custom research team in matters of market research based on experience in the Technology & telecommunications, FMCG industry,.

·  Reporting to a project lead, you will be responsible for the successful execution of customized quantitative studies, including project costing, questionnaire design, project management and execution, analysis and report writing.  

Client Management  

· Managing clients and their respective projects from beginning to end, including making actionable recommendations to support key business objectives  

· Consistently exceeding client expectations from project inception through completion  

Project Management  

· Successfully manage multiple projects simultaneously, all in different design/analysis stages  

· Proactively anticipating, troubleshooting, overcoming, and/or escalating challenges to your project lead in a timely manner  

· Coordinating project task activities between your project team and internal support/operations team(s)  

·  Consulting (Questionnaire Design, Analysis, Reporting & Writing)  

·  Assist in the development of strong and captivating proposals to meet client needs, based on short research briefs and/or elaborate RFPs; including assisting with costing structure, methodological design, analytical framework, etc.  

· Designing questionnaires/focus group screeners/interview guides to meet the specific or unique client objectives  

·Synthesis and communication of both primary and secondary research findings into actionable insights according to the client’s objectives  

· Full reporting and analysis (via PowerPoint): Interpreting and analysing multivariate data, drawing insightful conclusions and providing recommendations, where applicable.  

·  Provide "in office" research, administrative and operational support to senior staff  

·  Be directly accountable for work conducted for their nominated clients in terms of analyses, charting, etc and perform quality checks on all reports for alignment to request accuracy and correctness  

We are seeking a highly organized and customer-focused Reservations Executive to join our team. As a key member of our reservations department, you will be responsible for managing hotel bookings, providing exceptional customer service, and maximizing occupancy rates.

• Process individual and group reservations accurately and efficiently using hotel reservation systems
• Build and maintain strong relationships with clients, travel agents, and internal departments
• Provide outstanding customer service through various communication channels (phone, email, and in-person)
• Implement effective selling strategies to optimize occupancy rates and revenue
• Generate and distribute rooming lists, confirmations, and other reservation-related documents
• Collaborate with other departments to ensure seamless guest experiences
• Monitor and manage reservation releases, cancellations, and modifications
• Stay updated on hotel promotions, packages, and pricing strategies
• Assist in resolving customer inquiries and complaints in a timely and professional manner
• Contribute to the continuous improvement of reservation processes and procedures