Lilong
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Guest Service Associate
Zenith Leap Solution Pvt. Ltd- 4 - 10 yrs
- Not Mentioned
Ensure that breakage
pilferage
Excellent reading
writing
-
Full Time
graduate
4 - 10 yrs
No required
1
Zenith Leap Solution Pvt. Ltd
Full Time
Working Type : Work From Office
Job Description :
Job Description
- Ensure to provide proficient and professional guest service to the guests by meeting and also exceeding their expectations.
- Welcome the guests by greeting them as per the standards.
- Any matter which may effect the interests of ACCOR should be brought to the attention of the Management
- Facilitates the functioning of and / or oversees the functioning of Guest Service department (Front Office and F&B Service)
- Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
- Ensure to attend to guest complaints, requests or inquiries regarding the food and services.
- Establish and maintain seamless co-ordination & co-operation with all departments of ibis Mumbai Vikhroli to ensure maximum cooperation, productivity, morale and guest service.
- Identify optimal, cost effective use of the resources and educate the team on the same.
- Responsible for set up of all operating equipments and ensure to inspect linen, and condiments before the service.