Rojgar Connection

Job Description:-

At Ancom Logistics, we prioritise the act of enriching customer interaction over everything else. We’re looking for a skilled telecaller to join as a customer service representative to enable the same. Telecalling work involves learning processes and scripts, so the ideal candidate will have to be a quick learner. Keen observation skills and the ability to gauge tiny important details through a phone conversation go a long way. The ideal telecaller candidate should be able to absorb customer feedback and make the customers feel heard while generating leads and meeting sales objectives.

Objectives of this role:

• Understand customer psyche and record both successful and unsuccessful sales methods
• Handle huge volumes of inbound and outbound telecalling
• Improve organisational efficiency through diligent observation skills as a telecaller 
• Help the company grow by finding opportunities in customer requirements 
• Resolve complaints, provide solutions and follow up with customers

Responsibilities:

• Memorise scripts and customise them for the clients as per the situation while telecalling
• Foster relationships with existing clients, and build a rapport with potential clients
• Make reports and documentation based on conversations that took place during telecalling
• Report the analysis and observation to the team lead
• Adhere to organisational guidelines and methodology while telecalling
• Generate sales by making cold calls to active or old clients