Standard Hotel Room Cleaning Procedure

1. Preparation

• Knock and announce: “Housekeeping!”

• Wait 10 seconds, knock again if needed.

• Enter carefully and check if the guest is present.

• Open curtains and turn on lights.

• Keep your cleaning cart parked safely outside the room.

2. Initial Tasks

• Collect trash from all bins.

• Remove used linens (bed sheets, pillowcases, duvet cover if required).

• Remove used towels and bath mats.

• Check for guest belongings before moving items.

3. Bed Making

If checkout room:

• Strip the bed entirely.

• Spread fresh fitted sheet → flat sheet → duvet/blanket → make hospital corners.

• Add clean pillowcases.

• Smooth and align everything neatly.

If stay-over room:

• Change linens only if dirty or requested.

• Refluff pillows and align.

4. Bathroom Cleaning

• Spray disinfectant on: sink, faucet, toilet, shower area.

• Let it sit for a minute.

• Clean and scrub:

  • Sink & countertop

  • Mirror

  • Toilet (inside and outside)

  • Shower walls, tub, and fixtures

• Replace with fresh:

  • Towels

  • Bath mat

  • Amenities (soap, shampoo, lotion, shower cap)

• Restock toilet paper and tissues.

5. Room Cleaning

Dusting

• Dust all surfaces: tables, shelves, lamp bases, picture frames.

• Wipe TV screen lightly (no harsh chemicals).

Furniture & Fixtures

• Check under bed and drawers.

• Clean headboard, desk, and chair.

• Sanitize high-touch points:

  • Light switches

  • Remote control

  • Phone

  • Doorknobs

  • Thermostat

Glass & Mirrors

• Clean mirrors and any glass surfaces using glass cleaner.

6. Floor Care

• Vacuum the carpet thoroughly.

• Mop hard floors from inside to outside.

• Move lightweight furniture to clean underneath if required.

7. Final Touches

• Replace amenities (water bottles, coffee/tea supplies).

• Close curtains neatly.

• Set room temperature.

• Check lights, TV, and remote.

• Ensure the room smells fresh.

• Do a final walkthrough to confirm cleanliness.

8. Report Anything

• Lost & Found items

• Maintenance issues (broken lights, leaking taps, AC problems)

• Damaged or stained items

• Sales and target achievement: Meeting monthly and quarterly sales goals, which may include performance targets for the individual and the team.
• Client management: Building and maintaining strong relationships with both existing and new clients.
• Lead generation: Finding new potential customers through methods like cold calling, door-to-door sales, or attending events.
• Sales activities: Preparing sales proposals, explaining complex products or services, and demonstrating them to clients.
• Reporting: Preparing statistical reports on sales activities and performance.