Independently analyzes complex business and operational problems where solutions are not readily apparent, requiring evaluation of multiple business options, process trade-offs, and operational constraints. Translates complex global support requirements into clearly defined functional specifications and business configurations. Accountable for the end-to-end alignment of business processes to enterprise systems, including requirement scoping, mapping, testing, configuration verification, and post-implementation functional support.
Brings hands-on proficiency in the practical application and integration of AI tools, leveraging power user prompt engineering, notification wrappers, and existing vendor algorithms to introduce operational efficiencies and inject smart workflow automation into document summarization and support routing.
Applies seasoned professional judgment and broad analytical systems knowledge to enforce standard software architecture, focusing on core CRM and CMDB platforms to prioritize vanilla application configurations over heavy custom development and code modifications. Proactively identifies opportunities to improve system performance, reliability, and efficiency through targeted configuration enhancements and out-of-the-box automation, particularly within evolving and changing infrastructure. Operates with minimal supervision, following established architectural standards and policies, while determining appropriate methods and techniques to achieve desired business outcomes.
Given that QAD’s Support organization operates in a 24×7 global environment, this role requires flexibility in scheduling. The position is primarily aligned to early AMS core business hours, with regular overlap required to support APAC and EMEA teams. Occasional adjustments to work hours may be necessary to support critical incidents, releases, or time-sensitive initiatives. This flexibility is essential to ensuring continuity of service and effective support for QAD’s global customer base.
1. Adapt functional configurations and system alignments to newer software versions by executing, testing, and implementing appropriate out-of-the-box platform parameters..
Must be proficient in designing and owning complex I/Ps like +ve/-ve Charge Pumps, Buck Converters, Source-Sink LDOs, Ultra-low power Oscillators (including Relaxation type), Temperature Sensor, Current Sense, SAR ADCs, Protection (Thermal, Under-Voltage, Over-Voltage, Over Current etc) and analog blocks including Bandgap references, V2I, Analog Buffers, Op-Amps, Comparators, High speed level shifters etc.
Must have in-depth Understanding of and should be able to implement & compensate the Control Loops, Analog feedback loops and should know trade-offs between various compensation strategies.
Should be able to build/support Block level spec break down from Top level chip requirements and independently own, design complete switching converter e.g. Buck, Boost, Buck-Boost etc and LDOs. Must be able to do block level error budgeting depending on the block requirements.
Must be aware of relative differences of various control loop architectures (Constant Freq, Constant ON/OFF Time, Current mode etc) and decide/implement the best option to meet converter level performance specifications and other system requirements.
Must be able to bring in innovative ideas to improve designs to meet challenging specifications.
Should have in-depth knowledge of Analog layouts and be able to work closely with layout lead from floor planning till Chip Top completion and verification and do trade-offs based on desired performance
Your experience and skills include:
Relevant sales experience is an asset.
Ability to focus attention on guest needs, remaining calm and courteous at all times.
Excellent communication skills, both written and verbal required.
Strong interpersonal and problem solving abilities.