This Role

Provides reporting, analytics, governance, and data management support for Global Operational Resilience, Business Continuity Management (BCM), and Risk & Control activities, ensuring accurate management information, actionable insights, effective stakeholder communication, and continuous improvement of reporting, automation, and data governance frameworks.

What You Will Do

• You'll coordinate and deliver Operational Resilience, Business Continuity, Risk, and Control reporting across the Group and Global Client Delivery (GCD), producing management information, governance reports, committee packs, metrics, and dashboards relating to BIAs, BCPs, resilience testing, incidents, risk events, KRIs, RCSAs, issues, and action tracking.
• You'll develop, maintain, and enhance Power BI dashboards, analytics solutions, reporting frameworks, and automated reporting processes, providing meaningful insights into resilience performance, risk trends, control effectiveness, emerging themes, and strategic decision-making opportunities.
• You'll administer and manage SharePoint environments, reporting repositories, document libraries, metadata structures, permissions, and access controls, ensuring data integrity, governance compliance, and efficient information management across resilience and risk functions.
• You'll support governance, audit, assurance, and regulatory activities by coordinating reporting submissions, maintaining governance action trackers, responding to data requests, providing management information, and ensuring timely and accurate stakeholder communications.
• You'll drive continuous improvement by identifying opportunities to enhance data quality, reporting efficiency, process automation, analytics capabilities, and operational effectivene

• Must have a thorough working knowledge of the front office operations to include the front desk, reception/cashiering procedures and reservations.
• Must have strong understanding of the functions of each department of the hotel, physical layouts of the hotel facilities, the key personnel and their roles, daily functions and special events, and conventions and groups currently in the house and due to arrive.
• Assists in conducting training for all Front Office employees.
• Attend and directs daily front office operations and as a one of the team.