Software Support Consultant
Stargate- 4 - 5 yrs
- 34,000 - 39,500 / month
-
Full Time
Working Type : Work From Office
Job Description :
Job Description
Role Summary
We are seeking a highly motivated Software Support Analyst who combines strong technical troubleshooting skills with a passion for customer success. The ideal candidate thrives in a fast-paced environment, takes ownership of complex issues from identification through resolution, continuously improves support processes, and builds strong relationships with clients and internal teams. The candidate should demonstrate a proactive mindset, strong analytical thinking, and a commitment to delivering exceptional service and business value.
Key Responsibilities
- Manage and triage client-reported incidents, service requests, and production support tickets, ensuring timely first response, investigation, resolution, and proactive communication.
- Analyze, reproduce, and troubleshoot complex application issues by collaborating with Development, QA, PL/SQL, Services, and Infrastructure teams.
- Perform root cause analysis and provide workarounds, fixes, and recommendations to minimize business impact.
- Own support cases from initiation through closure, ensuring adherence to SLAs and support metrics.
- Conduct post-deployment validation and production verification activities to ensure successful releases and uninterrupted business operations.
- Configure and maintain application components including Labels, Lists of Values (LOVs), JSON configurations, workflows, and other system settings based on business requirements.
- Support integration processes by monitoring inbound and outbound file transactions, validating processed data, investigating failures, and resolving exception scenarios.
- Develop and maintain Business Intelligence (BI) reports and dashboards to support operational and business reporting requirements.
- Perform data analysis and validation using SQL and Oracle databases to troubleshoot issues and verify application functionality.
- Coordinate with leadership, stakeholders, and cross-functional teams to communicate issue status, risks, escalations, and resolution plans.
- Independently manage assigned client accounts, ensuring application stability, proactive issue resolution, and overall customer success.
- Document troubleshooting procedures, knowledge articles, support processes, and best practices to improve operational efficiency.
- Monitor and contribute to key support metrics such as ticket backlog, response time, resolution time, and escalation management.
- Act as a trusted advisor to customers by understanding business processes and recommending best practices to improve system adoption and operational efficiency.
- Identify recurring issues and collaborate with Product and Engineering teams to eliminate root causes and improve product stability.
- Create and maintain knowledge articles, support runbooks, troubleshooting guides, and standard operating procedures.
- Recommend process automation opportunities and continuous improvements that enhance support efficiency and customer satisfaction.
Assistant Manager
Stargate- 3 - 4 yrs
- 30,000 - 34,500 / month
-
Full Time
Working Type : Work From Office
Job Description :
Key Responsibilities
1. Month-End Close & Financial Reporting
2. Manage RTR processes for direct operating cost categories, including Fuel accounting, Aircraft maintenance and engineering costs, Flight and cabin crew expenses, Airport, navigation, and ground handling charges, Aircraft leasing and ownership costs
3. Ensure timely completion of month-end, quarter-end, and year-end close cycles.
4. Review journals, accruals, and provisions to ensure accuracy and completeness.
5. Perform detailed variance analysis (Actual vs Budget / Forecast / Prior periods).
6. Collaborate with operational teams to validate financial assumptions.
Business Partnering
Partner with key business units including Operations, Engineering & Maintenance, Network Planning, Procurement.
Support budgeting and forecasting cycles for direct operating costs.
Provide financial insights to support route profitability and operational decisions.
Ensure Compliance & Audit
Process Excellence & Transformation :
Drive continuous improvement initiatives across RTR processes
Stakeholder Reporting & MIS :
Prepare management reports and dashboards for senior leadership.
Deliver insights on cost trends, operational efficiencies, and performance indicators.
Senior Software Engineer C Backend
Linkronix Solutions Pvt Ltd.- 5 - 7 yrs
- 50,000 - 56,000 / month
-
Full Time
Working Type : Work From Office
Job Description :
About the role:
As a Senior Backend Engineer, you’ll play a key role in designing and developing new features for our iPaaS and APIM platform. You'll work with a modern and diverse tech stack, including:
- Languages & Frameworks: C++, Java, Lua
- Infrastructure & DevOps: Docker, Kubernetes, Linux, Nginx, Tomcat, Apache
- Data & Messaging: MySQL, SQL Server, Redis, Kafka, Elasticsearch, InfluxDB
- Cloud Services: AWS (S3, CloudFront, DynamoDB)
You’ll take ownership of projects from design through deployment, ensuring scalability, reliability, and performance in a 24x7x365 environment. This is a high-impact role offering the opportunity to work on cutting-edge technologies and help shape the future of integration and automation.
About you:
You are an engineer who can turn ideas into extremely reliable and scalable designs. You code in such a way that other engineers find your code easy to comprehend, modify, and build upon. You believe in the power of Integration and APIs to transform how systems are integrated and how applications are built.
You will be successful in this role if you:
- Enjoy helping and mentoring others around you as you grow and become a successful engineer and developer
- Have excellent written and verbal communication skills
- Are capable of working in a distributed team and able to excel in a remote culture
- Are self-driven and able to work on key initiatives
- Take pleasure in making things happen and listen to the input from peers
- Are able to make data driven decisions
- Are a believer in a best idea strategy regardless of where or who ideas come
HR Executive
Niyam IT- 2 - 3 yrs
- 24,000 - 28,500 / month
-
Full Time
Working Type : Work From Office
Job Description :
Description: Manage recruitment, onboarding, employee records, and HR operations.
Skills:
- Recruitment & sourcing
- Interview coordination
- Employee engagement
- MS Office
- Communication skills