- 4 - 5 yrs
- 41,000 - 45,000 / month
-
Full Time
Working Type : Work From Office
Job Description :
Job Description
Job Summary
The Aceyus Reporting Engineer is responsible for developing, maintaining, and troubleshooting reporting solutions that support the Five9 CCaaS environment through the Aceyus analytics platform. This role ensures accurate, timely, and actionable reporting for contact center operations. The engineer will generate scheduled and ad‑hoc reports, investigate data discrepancies, coordinate with the Five9 vendor on reporting issues, support change windows, and train supervisors and engineers on how to effectively use Aceyus reporting tools. This position requires strong analytical skills, solid technical foundations, and the ability to partner with business and technical stakeholders.
Reporting & Analytics Execution
- Build, configure, and maintain Aceyus dashboards, reports, and data views supporting Five9 contact center operations.
- Run scheduled and on‑demand reports for business stakeholders, ensuring accuracy and timely delivery.
- Convert business requests into clear reporting requirements and implement them within Aceyus.
Issue Troubleshooting & Data Validation
- Investigate and resolve reporting discrepancies including agent state mismatches, queue mapping issues, interval misalignments, and missing or stale data.
- Validate Five9 → Aceyus data flows, ensuring that data is accurate, complete, and refreshed.
- Document root causes and corrective actions for recurring reporting issues.
Vendor & Cross‑Team Coordination
- Work directly with the Five9 CCaaS vendor and Aceyus support teams to troubleshoot issues, submit cases, and drive resolution.
- Participate in change windows involving data schema updates, metric adjustments, and reporting infrastructure updates.
- Perform pre‑ and post‑change testing to confirm reporting integrity.
Training & User Enablement
- Train supervisors, analysts, and engineering partners on Aceyus dashboards, drill‑downs, filters, subscriptions, and best practices.
- Develop knowledge base articles, job aids, and quick‑reference guides for self‑service reporting.
- Promote consistent metric definitions and proper report usage across contact center teams.
Operational Execution & Governance
- Maintain metric catalogs, field definitions, and documentation.
- Follow ITIL change, incident, and problem management processes.
- Support internal audits by providing reporting evidence and data lineage explanations as needed.
Business Development Executive
Mc Soft- 0 - 3 yrs
- 12,000 - 15,000 / month
-
Full Time
Working Type : Work From Office
Job Description :
MKR Techsoft Private Limited
Job Description:-
We are seeking a dynamic and motivated candidate to join our Business Development team. The Business Development Executive will be responsible for driving business growth by identifying new opportunities, managing relationships with potential clients, and supporting the overall sales and marketing strategy.
Roles and Responsibilities:
· Lead Generation & Prospecting:
Identify and target new business opportunities through market research, cold calling, networking, and referrals. Generate a consistent pipeline of potential clients.
· Client Relationship Management:
Develop and maintain strong relationships with current and prospective clients. Understand their business needs and provide appropriate solutions.
· Sales Presentations & Proposals:
Prepare and deliver presentations to prospective clients, showcasing company products or services. Draft and submit tailored proposals to meet client requirements.
· Negotiation & Closing Deals:
Negotiate terms, pricing, and contracts with clients to close deals successfully. Ensure that contracts are mutually beneficial for both the company and the client.
· Market Research & Competitive Analysis:
Conduct in-depth market research to identify industry trends, competitors, and opportunities. Analyze customer needs and adjust sales strategies accordingly.
| Contact Person : | Human Resources |
|---|---|
| Email : | hrm@mkrtechsoft.com |
| Phone : | +91 - 8360373787 |
Machine Learning
Zenith Leap Solution Pvt. Ltd- 0 - 2 yrs
- Not Mentioned
-
Full Time
Working Type : Work From Office
Job Description :
Avaari
Job Description
Selected intern's day-to-day responsibilities include:
1. Work closely with our experienced team to develop and implement cutting-edge machine-learning algorithms
2. Utilize your expertise in Python, R programming, and deep learning to build and optimize models for various AI applications
3. Dive into the world of data science and analytics to explore large datasets and derive meaningful insights
4. Collaborate with cross-functional teams to design and develop AI solutions that cater to our client's specific needs
5. Enhance your skills in natural language processing (NLP) and artificial intelligence by working on projects related to text and speech analytics
6. Conduct thorough research and stay up-to-date with the latest advancements in the field of machine learning and AI
7. Assist in the deployment and testing of machine learning models in real-world scenarios, and contribute to Avaari's goal of revolutionizing industries through AI
Business Development Executive
Zenith Leap Solution Pvt. Ltd- 1 - 3 yrs
- 15,000 - 20,000 / month
-
Full Time
Working Type : Work From Office
Job Description :
MKR Techsoft Private Limited
Job Description:-
We are seeking a dynamic and motivated candidate to join our Business Development team. The Business Development Executive will be responsible for driving business growth by identifying new opportunities, managing relationships with potential clients, and supporting the overall sales and marketing strategy.
Roles and Responsibilities:
· Lead Generation & Prospecting:
Identify and target new business opportunities through market research, cold calling, networking, and referrals. Generate a consistent pipeline of potential clients.
· Client Relationship Management:
Develop and maintain strong relationships with current and prospective clients. Understand their business needs and provide appropriate solutions.
· Sales Presentations & Proposals:
Prepare and deliver presentations to prospective clients, showcasing company products or services. Draft and submit tailored proposals to meet client requirements.
· Negotiation & Closing Deals:
Negotiate terms, pricing, and contracts with clients to close deals successfully. Ensure that contracts are mutually beneficial for both the company and the client.
· Market Research & Competitive Analysis:
Conduct in-depth market research to identify industry trends, competitors, and opportunities. Analyze customer needs and adjust sales strategies accordingly.
| Company : | MKR Techsoft Private Limited |
|---|---|
| Type : | Market and Research |
| Contact Person : | Human Resources |
| Email : | hrm@mkrtechsoft.com |
| Phone : | +91 - 8360373787 |