NIELSENIQ

Job description:-

Responsibilities:-

• Scope and prototype change requests for custom databases.
• Review new item reports and ensure items are placed as per client DB standards
• Communicate with Sr. Client Operations Leaders and manufacturing clients regarding database updates and changes, including timelines for implementation.
• Assist in the coding of new items and creating custom database market orders
• Conduct database validation exercises for new product, market, and fact additions, as well as data inquiry corrections.
• Maintain client database and category guidebooks.
• Serve as the end-to-end owner of client inquiries related to database services and feasibility, product coding, and data quality (excluding coverage and methodology).
• Address syndicated database support questions and client inquiries.
• Collaborate with cross-functional operations and technology teams to resolve client inquiries and provide input into client health tracking metrics.
• Work with the Extract team to understand extract challenges and re-run needs.
• Open client inquiries and REAP tickets as necessary.

SUTHERLAND

Job description:-

Responsibilities:-

• • Be the primary point of contact for our Business-to-Business customers through email, Chat or Voice
  • Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs).
  • Take full ownership of each interaction with proactive problem-solving and excellent customer service.
  • Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light.
  • Maintain customer records and call documentation in our systems with precision.
  • Meet performance metrics such as quality, productivity, attendance, and first-contact resolution.
  • Suggest process improvements and flag recurring customer issues through proper channels.

CHN Tech

Job Description: We are looking for enthusiastic and customer-focused individuals to join our Inbound Voice Process team at CHN Technologies.