Responsibilities: 

• Produce comprehensive Discover reports for our clients worldwide, which includes gathering and analysing data, ensuring accuracy and relevance, and presenting findings in a clear and actionable format. 

• Collaborate closely with various teams to understand client needs and deliver Discover reports that drive business decisions. 

• Stay updated with industry trends and best practices to continuously enhance the quality of reports. 

Key Duties: 

• Execute, monitor, and continuously improve assigned production tasks, including maintenance and data quality checks. 

• Demonstrate proficiency in VBA (for creating custom excel dashboards for real-time reporting) and Power BI, as these skills are highly advantageous. 

• Understand the regular execution process with thorough attention to detail and identify opportunities for automation and improvement. 

• Maintain the high quality of setups across various markets reported by NielsenIQ and analyse any potential client data concerns. 

• Engage frequently in cross-departmental collaboration as a crucial link in the chain of NielsenIQ activities. 

• Team Leadership & Development:
  • Manage, mentor, and develop a team of Application Engineers.
  • Provide technical guidance and training to ensure high-quality support across departments.
  • Foster a collaborative and high-performance team culture.
• Technical Oversight:
  • Oversee the creation of application solutions, CAD drawings, and technical documentation.
  • Ensure accuracy of bills of materials (BOM) in ERP systems (e.g., AX) for all customer orders.
  • Support complex quotations and project reviews in collaboration with Inside Sales and Contracts.
• Cross-Functional Collaboration:
  • Act as a liaison between Engineering, Sales, Contracts, and Production teams.
  • Provide technical mentorship to Production Technicians and Site Services for assembly and troubleshooting.
  • Lead training initiatives to reduce support dependency across departments.
• Customer Engagement:
  • Interact with key accounts to understand application requirements and provide expert-level support.
  • Ensure a high level of customer service and satisfaction through timely and accurate technical solutions.
• Process Improvement:
  • Identify and implement process improvements to enhance efficiency and reduce errors.
  • Monitor and report on team performance metrics and project timelines.

 Qualifications:-