JOB SUMMARY

Uses technical knowledge of Silvaco product offerings and basic understanding of the customers’ technical workflow and objectives to advise customers in their simulation efforts and address their technical obstacles. In so doing, they work as a partner to the sales teams to understand technical values and tradeoffs to our solutions as perceived by the customer and help determine account strategy for continued growth.

Works closely with key customers to gain insight into their technical roadmaps and immediate challenges to recommend the best matching solution Silvaco can offer. Understand customers’ success criteria and jointly implement evaluation plans to demonstrate and validate Silvaco’s solution. Collaborate and provide input to sales plans and proposals for accuracy, completeness, and enhance Silvaco’s technical differentiation. Drafts technical collateral that helps people better understand the technology and differentiation of Silvaco solutions.

Provides training and instructions to customers to reduce their friction in adopting and using Silvaco tools while gaining additional understanding of the customers’ application. Collaborates with customers’ implementation teams to troubleshoot problems, develop solutions, and propose additional features, modules, and/or products based on customers’ requirements.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES; include but not limited to:

• Working with users of Silvaco tools to
  • Capture and isolate potential technical issues and suggest workarounds or alternate approaches to relieve the problem and/or raise the issues to business unit as bug reports.
  • Understanding customer workflow and representing user-defined needs and feedback into business units
  • Optimizing customers’ experience with Silvaco tools by promoting configuration improvements and/or incorporating new features and capabilities
• Working with applicable customer departments and functions to assure Silvaco products are properly installed and help validate the installations.
• Making technical presentations for products, use cases and support status update to customers. Supporting sales effort by articulating technical value propositions, as well as demonstrating prototypes and product features
• Generating ideas for configuration and workflow improvements based on obstacles customers face in their work.
• Documenting evaluation plans and customer support cases in SalesForce CRM.
• Keeping up with advancements in key applications and workflow implementation