The Opportunity: 

At Flywire, we are transforming the way the world moves money. As a Payment Operations Associate, Pay-Ins, you will play a key role in ensuring our global payment processes run smoothly, accurately, and efficiently. 

This position sits at the heart of our operations function and partners closely with Payment Operations, CMT Payouts, and Customer Support teams. You will also serve as a market subject matter expert, helping to strengthen partner relationships and continuously improve processes that support our customers worldwide.
 

Key Responsibilities

• Accurately match incoming payments against customer payment requests
• Monitor and control settlements from our payment partners
• Perform foreign exchange conversions of customer funds in line with operational guidelines
• Proactively follow up on unresolved processing issues to ensure timely resolution
• Liaise with both internal and external cross functional stakeholders
• Conduct payer KYC reviews in accordance with compliance requirements
• Leverage qualitative and quantitative feedback to drive process improvements and operational excellence

Prime Function:

• To ensure the smooth and efficient operation of the Accounts Payable Section through payments of liabilities as per standards.
• Ensure that transactions for the day are posted and reconciled with the general ledger on a daily basis.
• Ensure that the required journal entries are prepared on a timely basis.
• Responsible for the supervision and guidance of the Accounts Payments

Key Responsibilities:

Finance Planning

• Ensure that month-end closing entries are done as per standard procedure.
• Prepare reports, schedules and analysis that may be required by the Assistant Financial Controller/Director of Finance.

People Management

• Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, and guest service.

• Respond to queries, by resolving issues in a timely and efficient manner to ensure customer satisfaction.

• Ensure that all personnel are kept well informed of department’s objectives and policies.

JOB SUMMARY

Uses technical knowledge of Silvaco product offerings and basic understanding of the customers’ technical workflow and objectives to advise customers in their simulation efforts and address their technical obstacles. In so doing, they work as a partner to the sales teams to understand technical values and tradeoffs to our solutions as perceived by the customer and help determine account strategy for continued growth.

Works closely with key customers to gain insight into their technical roadmaps and immediate challenges to recommend the best matching solution Silvaco can offer. Understand customers’ success criteria and jointly implement evaluation plans to demonstrate and validate Silvaco’s solution. Collaborate and provide input to sales plans and proposals for accuracy, completeness, and enhance Silvaco’s technical differentiation. Drafts technical collateral that helps people better understand the technology and differentiation of Silvaco solutions.

Provides training and instructions to customers to reduce their friction in adopting and using Silvaco tools while gaining additional understanding of the customers’ application. Collaborates with customers’ implementation teams to troubleshoot problems, develop solutions, and propose additional features, modules, and/or products based on customers’ requirements.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES; include but not limited to:

• Working with users of Silvaco tools to
  • Capture and isolate potential technical issues and suggest workarounds or alternate approaches to relieve the problem and/or raise the issues to business unit as bug reports.
  • Understanding customer workflow and representing user-defined needs and feedback into business units
  • Optimizing customers’ experience with Silvaco tools by promoting configuration improvements and/or incorporating new features and capabilities
• Working with applicable customer departments and functions to assure Silvaco products are properly installed and help validate the installations.
• Making technical presentations for products, use cases and support status update to customers. Supporting sales effort by articulating technical value propositions, as well as demonstrating prototypes and product features
• Generating ideas for configuration and workflow improvements based on obstacles customers face in their work.
• Documenting evaluation plans and customer support cases in SalesForce CRM.
• Keeping up with advancements in key applications and workflow implementation