Knock and announce: “Housekeeping!”
Wait 10 seconds, knock again if needed.
Enter carefully and check if the guest is present.
Open curtains and turn on lights.
Keep your cleaning cart parked safely outside the room.
Collect trash from all bins.
Remove used linens (bed sheets, pillowcases, duvet cover if required).
Remove used towels and bath mats.
Check for guest belongings before moving items.
If checkout room:
Strip the bed entirely.
Spread fresh fitted sheet → flat sheet → duvet/blanket → make hospital corners.
Add clean pillowcases.
Smooth and align everything neatly.
If stay-over room:
Change linens only if dirty or requested.
Refluff pillows and align.
Spray disinfectant on: sink, faucet, toilet, shower area.
Let it sit for a minute.
Clean and scrub:
Sink & countertop
Mirror
Toilet (inside and outside)
Shower walls, tub, and fixtures
Replace with fresh:
Towels
Bath mat
Amenities (soap, shampoo, lotion, shower cap)
Restock toilet paper and tissues.
Dust all surfaces: tables, shelves, lamp bases, picture frames.
Wipe TV screen lightly (no harsh chemicals).
Check under bed and drawers.
Clean headboard, desk, and chair.
Sanitize high-touch points:
Light switches
Remote control
Phone
Doorknobs
Thermostat
Clean mirrors and any glass surfaces using glass cleaner.
Vacuum the carpet thoroughly.
Mop hard floors from inside to outside.
Move lightweight furniture to clean underneath if required.
Replace amenities (water bottles, coffee/tea supplies).
Close curtains neatly.
Set room temperature.
Check lights, TV, and remote.
Ensure the room smells fresh.
Do a final walkthrough to confirm cleanliness.
Lost & Found items
Maintenance issues (broken lights, leaking taps, AC problems)
Damaged or stained items
Key Responsibilities