Duties:
• Execute daily master data creation, changes, and extensions in accordance with defined SOPs, SLAs, and governance standards.
• Perform detailed master data validation and quality checks to ensure accuracy, completeness, and consistency across all assigned data objects.
• Identify data discrepancies, duplicates, missing attributes, and inconsistencies, and take corrective actions or escalate as required.
• Support data cleansing, remediation, and standardization initiatives to improve overall data quality.
• Ensure all supporting documents, approvals, and business justifications meet compliance and governance requirements prior to processing.
• Maintain audit-ready documentation, validation evidence, approval records, and operational trackers.
• Support internal and external audits by providing accurate data, validation evidence, and process clarifications.
• Maintain and update reports and trackers related to data quality, KPIs, SLA adherence, and operational performance.
• Collaborate with MDM team members and business stakeholders to resolve data-related queries and issues within agreed timelines.
• Support system upgrades, data migrations, mass uploads, and transformation initiatives by assisting with data preparation, validation, and post-load checks.
• Handle sensitive and confidential business data in accordance with information security, data privacy, and company policies.

Roles & Responsibilities:
• Collaborate with cross-functional teams to understand business requirements and translate them into technical specifications.

• Develop and maintain front end applications and tools for the Purchasing Organization, ensuring high performance and responsiveness.

• Implement user-friendly interfaces and intuitive user experiences to enhance user satisfaction and productivity.

• Write clean, efficient, and maintainable code using modern programming languages and frameworks.

• Conduct thorough testing and debugging to ensure the quality and reliability of the software.

• Collaborate with back-end developers and database administrators to integrate front end components with server-side logic and databases.

• Stay up to date with emerging technologies and industry trends and propose innovative solutions to improve the efficiency and effectiveness of our software development processes.

• Participate in code reviews and provide constructive feedback to ensure code quality and adherence to best practices.

• Collaborate with stakeholders to gather feedback and continuously improve the user experience of our applications.

Customer Service Workspace & Contact Center:

•           Develop end-to-end implementation and configuration of Dynamics 365 Customer Service Workspace (Contact Center).

•           Configure Session Templates, App Tabs, and Agent Scripts for guided agent experiences.

•           Develop and deploy Plugins, Custom Workflows, and Web Resources using C#, JavaScript, TypeScript and react.

•           Implement features like Knowledge Management, Smart Assist, SLA Management, and Unified Routing.

•           Set up Omnichannel for voice, chat, SMS, and social channels using Channel Integration Framework (CIF).

•           Configure Case Management, Entitlements, Queues, and Routing rules.

Customer Insights – Journeys:

•           Design, develop, and configure solutions using Dynamics 365 Customer Insights – Journeys, with a focus on real-time marketing, event-driven triggers and customized customer journeys.

•           Build and manage segments using demographic, behavioural, and transactional data to drive personalized customer interactions.

•           Configure Email and SMS Provider.

•           Create and customize marketing emails, SMS campaigns, push notifications, and event registrations.

•           Implement and manage consent and compliance settings, including subscription centres and compliance profiles.

•           Configure and maintain marketing forms, landing pages, and web behavioural tracking to support lead capture and engagement analytics.

General:

•           Develop and deploy Plugins, Custom Workflows, and Web Resources using C#, JavaScript, and TypeScript.

•           Integrate external systems using Azure Functions, Service Bus, Logic Apps, or REST APIs.

•           Develop Power Automate flows to support process automation and approvals.

•           Collaborate with business teams to gather requirements and translate into functional solutions.

•           Apply robust security models including Business Units, Security Roles, Field-Level Security, and Access Teams.

•           Enable Copilot and AI capabilities to support agent productivity and customer insights.

•           Use Git/Azure DevOps for version control, branching strategy, and source code management.

•           Should implement Unit Tests for plugins, web resource, function apps using frameworks like FakeXrmEasy or MSTest.

About Role: PromptCloud is looking for a self-driven digital marketer with a flair for the technical side of things – digital and content marketing. As a digital marketing specialist, your primary objective would be to drive marketing-generated leads and web signups for the sales team through demand generation. This role is critical to the success of the business and will involve creating successful campaigns on multiple social media channels.

Additionally, you will work with team members on handling Google Adwords and other paid channels, working on the segment marketing and helping to create and test ad copy, making landing page optimisation, sketching out the leads plan for future campaigns, and ultimately generating campaign insights.

You are someone who takes initiative, learns quickly, and iterates effectively to thrive in a fast-paced environment. We have built a solid foundation in terms of web and social media presence, and content marketing. You will amplify the impact of these efforts and create innovative strategies to strengthen our marketing capabilities.

Role and Responsibilities

• Core responsibility will be to manage and improve inbound leads and nurture it for better conversion across digital channels, especially with retargeting and drip email campaigns

• Plan and execution of social campaigns across LinkedIn, Facebook, Twitter, Quora and Reddit for multiple business and product lines

• Focus on setting the campaign for success with optimal targeting, optimization to achieve monthly signup and lead targets for each product line – across regions

• Draw meaningful insights from campaign data and identify potential opportunities for improving campaign ROI (key metrics – CPL, CTR, Form Fills)

• Manage third party listings and company profile across business directories 

• Manage Agile CRM for campaigns and lead tracking

• Support and co-work with team members on digital marketing initiatives including SEO, webpage development, short form content development