YOUR RESPONSIBILITIES WILL INCLUDE:

• Build  Key Account Plan for the responsible accounts clearly articulating strategies and action in the short and medium term with focus on value based selling.

• Deliver on the Annual Sales Plan for Key Accounts - All business metrics for Key Accounts need to be quantified and the goal at the end of the year needs to be improving our share of wallet and profitability at the responsible accounts.

• Drive cross functional team interactions between AD and Key accounts on a monthly and quarterly basis as agreed. 

• Publish monthly  Key Account Dashboard performance.

• Manage and Maintain the record of opportunity pipeline for Share gain and New innovation projects.

• Timely collection of accounts receivables to meet DSO targets. 

• Monitor Competition and Industry trends and propose actions to mitigate risks.

Looking for a self-motivated and highly driven GST Customer Success Executive.

About the Customer Success Team:

The Customer Success team is integral to ensuring the long-term success and satisfaction of our enterprise clients. This team guides clients through the entire lifecycle, from onboarding to product adoption, helping them unlock the full value of our solutions. As a GST Customer Success Executive, you will play a pivotal role in driving product engagement, maximizing customer satisfaction, and reducing churn. The ultimate goal is to ensure that customers are successful and fully engaged.

Key Responsibilities:

• Understand clients objectives and align Masters India's products to meet their needs.
• Demonstrate the value of Masters India's solutions to customers and ensure high levels of product adoption.
• Identify both stated and unstated customer issues, providing proactive solutions.
• Build strong relationships with clients to foster trust and long-term loyalty.
• Manage the entire customer lifecycle, including onboarding, training, and ongoing product usage.
• Monitor customer engagement to identify at-risk accounts and deploy strategies to mitigate churn.
• Track account health, continuously identifying opportunities to enhance product usage.
• Serve as the customer advocate, providing feedback to internal teams such as Product and Tech to improve our offerings.
• Educate customers on relevant product features, functionalities, and best practices tailored to their specific business needs.
• Gain a deep understanding of MIs product roadmap to communicate its value to clients effectively.

This Role

IQ-EQ is seeking a Senior Officer – Financial Reporting to lead the delivery of high-quality financial reporting services for private equity, hedge fund, real estate, and other alternative investment clients. This role is responsible for reviewing and preparing complex financial statements across multiple GAAP frameworks, ensuring timely client deliverables, managing stakeholder relationships, and leading a team to achieve operational excellence while maintaining the highest standards of accuracy, compliance, and client service.

What you'll do

• You'll prepare and review complex financial statements, disclosures, NAV packs, and other reporting deliverables for hedge funds, private equity, real estate, and management companies across multiple GAAP frameworks, including IFRS, US GAAP, UK GAAP, Lux GAAP, and Canadian GAAP. 
• You'll lead the timely and accurate delivery of client reporting requirements, coordinate with onshore teams and stakeholders, resolve queries from clients, auditors, and directors, and ensure all deliverables meet agreed service levels and quality standards. 
• You'll manage, coach, and develop team members by providing technical and non-technical guidance, reviewing work outputs, monitoring performance, supporting learning initiatives, and acting as an alternate to managers when required.

• Ensure to provide proficient and professional guest service to the guests by meeting and also exceeding their expectations.
• Welcome the guests by greeting them as per the standards.
• Any matter which may effect the interests of ACCOR should be brought to the attention of the Management
• Facilitates the functioning of and / or oversees the functioning of Guest Service department (Front Office and F&B Service)
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
• Ensure to attend to guest complaints, requests or inquiries regarding the food and services.

• Establish and maintain seamless co-ordination & co-operation with all departments of ibis Mumbai Vikhroli to ensure maximum cooperation, productivity, morale and guest service.

• Identify optimal, cost effective use of the resources and educate the team on the same.

• Responsible for set up of all operating equipments and ensure to inspect linen, and condiments before the service.