Role Summary

We are looking for a hands-on and results-driven IT Manager – IT Support Services to establish and lead our IT Service Desk and Remote Desktop Support operations based in Hyderabad India. This role is critical in building the support function from the ground up, including defining processes, selecting and implementing tools, and hiring and developing the team.

The successful candidate will take ownership of day-to-day Service Desk and Remote Desktop Support operations, ensuring high-quality, responsive support for global users across multiple time zones. A key focus of the role is to design, implement, and continuously improve support services, driving efficiency, user satisfaction, and operational excellence.

In addition to leading Service Desk and RDS functions, this role will oversee Onsite Support Services, including end-user devices, peripherals. You will play a key role in setting up the operational model, tools, and standards, while remaining close to delivery and capable of stepping in when needed.

This is a hands-on leadership role suited to someone who enjoys both building and running IT support operations in a fast-paced, evolving environment.

JOB DESCRIPTION


We are looking for a Talent Solutions Account Executive to join our team to tap into potential client opportunities, generate new business. You will be responsible for responding to inbound inquiries as well as blanketing your region with outbound activity. You will strategically approach target companies and teams, identify the best technology options and sell corporate solutions for hiring and learning. Although you strive to meet and exceed quota, you will always act as the clients’ internal advocate and in the best interest of the clients.  

Responsibilities:  

• Prospect relentlessly to build pipeline and build strong personal relationships with prospects.
• Create reliable forecasts and be completely transparent with management on the pipeline status. 
• Identify customers’ business objectives, uncover roadblocks, and multithread to establish a strategic partnership. Position LinkedIn’s portfolio of Talent & Learning Solutions, aligned with the business goals & outcomes of your customer.
• Close new business consistently at or above quota level 
• Develop and execute on a strategic plan for the territory and document and distribute competitive information.  
• Leverage peers & manager to help problem-solve, ramp-up, & close deals  
• Effectively utilize sales processes and tools  
• Invest in colleagues and give coaching and advice when you see an opportunity for improvement.  
• Work to develop and circulate the set of best practices that will be the foundation of this team.  
• Listen to the needs of the market and share insights with product and marketing team.  
• Be proactive about solving problems even if it’s outside of your area and be ready to take on additional initiatives and responsibilities as they emerge.  
• Seek out opportunities to be a leader and do everything you can to help the company achieve its larger objectives.   

Key Responsibilities

• Source potential candidates through job portals (e.g., Naukri, LinkedIn), social media, and employee referrals.

• Screen resumes and applications to shortlist qualified candidates based on job requirements.

• Schedule and coordinate interviews with hiring managers and candidates.

• Conduct initial phone or video screenings to assess candidate fit.

• Maintain accurate candidate records in the Applicant Tracking System (ATS) or HR software.

• Assist in onboarding new hires and updating recruitment databases.

• Support employer branding efforts through job postings and campus hiring events.

• Collaborate with the HR team on volume hiring for entry-level and mid-level roles.