• Drive sales and margin targets for Mumbai, ensuring sustainable business growth.
• Expand the customer base by identifying and acquiring new clients across the developer and contractor community of Mumbai.
• Develop and manage a robust sales pipeline capable of delivering the agreed sales budget.
• Build and maintain long-term, profitable customer relationships.
• Take accountability for all customer-related credit interactions and ensure timely resolution of credit matters.
• Collaborate closely with Engineering, Finance and Operations teams to ensure smooth and effective project execution and delivery for customers.
• Perform any additional duties and responsibilities as assigned by Management.

• Develop and implement comprehensive marketing strategies to drive hotel revenue and brand awareness.
• Conduct market research to identify trends, competitive positioning, and consumer preferences.
• Create and manage marketing budgets, allocating resources effectively to maximize ROI.
• Collaborate with the sales team to develop promotional campaigns and packages to attract guests and increase bookings.
• Oversee the production of marketing materials including brochures, advertisements, and digital content.
• Manage online presence through website management, social media channels, and review platforms.
• Analyze key performance indicators (KPIs) and metrics to evaluate marketing effectiveness and make data-driven decisions.
• Cultivate relationships with media outlets, influencers, and partners to enhance the hotel's visibility.
• Monitor and respond to customer feedback and reviews to maintain positive brand reputation.
• Stay updated on industry trends and best practices to continuously innovate and improve marketing efforts.

Role Summary

We are seeking an experienced Project Governance & Compliance Specialist to support Corporate Real Estate project delivery across the region. The ideal candidate will possess strong process knowledge, excellent documentation and communication skills, and experience in data management, project governance, compliance monitoring, and stakeholder engagement. This role will act as a key liaison between project delivery teams, client stakeholders, suppliers, and governance functions to ensure consistent adherence to established standards, policies, and procedures.

Key Responsibilities

Governance, Risk & Compliance

• Support Internal Audit, Risk & Compliance (R&C), and governance reviews across ongoing projects and programs.
• Monitor, validate, and ensure project compliance with client policies, procedures, controls, and governance requirements.
• Drive corrective actions and follow-up on audit findings, compliance gaps, and process deviations.

Process Training & Support

• Train and support client and supplier project delivery teams on Corporate Real Estate procedures, policies, governance requirements, and best practices.
• Develop and maintain training materials, process guides, templates, and documentation.
• Act as a subject matter expert for project governance and compliance-related queries.

• Welcome guests upon arrival and provide a warm, professional first impression.
• Assist guests with check-in and check-out procedures when required.
• Respond promptly to guest inquiries, requests, and concerns.
• Handle guest complaints efficiently and follow up to ensure resolution.
• Coordinate with housekeeping, food & beverage, maintenance, and other departments to fulfill guest requests.
• Maintain knowledge of hotel facilities, services, room categories, promotions, and local attractions.
• Assist VIP guests and ensure special requests are fulfilled.
• Monitor guest feedback and encourage positive guest experiences.
• Maintain accurate guest records and update guest preferences in the hotel management system.
• Ensure the lobby and guest areas are clean, organized, and welcoming.
• Promote hotel services, restaurants, spa, and other facilities to enhance the guest experience.
• Follow hotel policies, safety standards, and service procedures.