Prime Function:

• To provide clean, hygienic, comfortable and hazard free areas in the hotel, in order to, thereby achieving maximum guest satisfaction & organizational profitability, in an achieve impeccable housekeeping standards in all areas of the hotel, as per organizational standards atmosphere of high individual morale.
• Responsible for usage of all departmental master keys and all other keys to ensure safety and security for guests and hotel property
• Ensure that standards of cleanliness in assigned guest rooms are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service.
• Ensure to remain alert, courteous and helpful to the guests and co-workers at all times.
• Responsible to clean the room, the public area, Executive Office etc., and other duties as assigned.
• Any matter which may affect the interests of the hotel should be brought to the attention of the Management.

Key Responsibilities:

People Management

• Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.
• Interact with guests and personnel of the hotel in an efficient and friendly manner.
• Provide effective support to the team to enable them to provide a range of effective and efficient services.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
• Provide high level of service standards.
• Ensure customer satisfaction through constant interaction and personalized service by providing effective amenities and services

Greetings from Sutherland for Freshers and Experienced Folks!!!
We are hiring candidates for International Voice Process.

Job Criteria:

1) Excellent verbal communication skills.
2) Minimum 1 Year of experience in an International BPO.
3) Freshers with Excellent communication skills.
4) Should be available to join us immediately.
5) Ability to handle real-time International voice calls.

In this role, you will get to:

1) Be the primary point of contact for our Business-to-Business customers through Voice.
2) Provide timely, accurate, and professional support.
3) Take full ownership of each interaction with proactive problem-solving and excellent customer service.
4) Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light.
5) Maintain customer records and call documentation in our systems with precision.
6) Meet performance metrics such as quality, productivity, attendance, and first-contact resolution.
7) Suggest process improvements and flag recurring customer issues through proper channels.