About the role
As a People Tech Technician L2, you will be a key member of our newly transformed People Technology team, focusing on functional troubleshooting, configuration enhancement, and workflow optimization across our global platforms. This role sits within our People Tech Scale squad, where our mission is to shift from reactive support to a disciplined engineering culture.
This role is not just about maintenance; it’s about technical partnership. You will be a self-directed, established team member who delivers reliably across both tickets and optimization projects from a regional to global scope. You will own medium-sized initiatives aimed at systematically eliminating manual workarounds, tracking core goals beyond daily ticket queues to stabilize our system-of-record connective tissue across Workday, SmartRecruiters, Absorb, and Visier.
Why you should join us
Impact at Scale: You’ll contribute to a mission-driven organization, building a high-quality platform that the wider business trusts completely and that gives Wise a real advantage in how it supports its people.
Modern Automation Culture: Work with an advanced toolkit with the autonomy to streamline employee journeys, maintain robust platform health, and actively reduce technical debt.
Engineering Culture: We apply engineering principles to People Tech. You’ll be part of a team that values rigorous peer design validation, peer documentation reviews, and scalable system logic.
Growth & Ownership: We follow a clear technician leveling framework, providing you with a transparent path for career progression, continuous learning budgets, and long-term project ownership without becoming a blocker.
What You’ll Do (Responsibilities)
Complex Issue Resolution: Handle advanced support tickets in our queue, acting as an established technical resource for troubleshooting complex, niche, or undocumented application bugs and implementing long-term functional fixes.
Projects & Workflow Optimization: Initiate and deliver on platform improvement projects globally, focusing on streamlining applicant workflows, optimizing learning management paths, and reducing manual intervention.
Integration & Pipeline Support: Assist in monitoring technical data pipelines, checking integration sync health between tools, and identifying root causes in data flow exceptions.
Queue Health & Unplanned Work: Monitor incoming requests and identify tasks requiring a "big lift" (more than 4 hours), seamlessly transitioning them to the Jira Software board to protect team capacity.
Documentation & Knowledge Sharing: Help maintain runbooks and regularly update internal wikis, ensuring absolute accuracy of technical setup parameters and creating articles for system configurations.
Mentorship & Training: Play an active role in training, onboarding, and mentoring L1 technicians, conducting sessions on complex system issues to reduce single points of failure.
Perform, coordinate and execute sales activities for assigned dealt accounts, overview and monitor the market and the competitors to ensure established Etihad sales targets are reached contributing to Etihad’s profitability objectives achievement.
Establish, develop and maintain business relationships with assigned and prospective accounts to generate revenues for the organization using modern nurturing techniques.
Communicate and meet regularly with relevant accounts to inform about new products, services and promotions to increase sales in order to reach the expected sales target.
Build your status as a ‘trusted advisor’ to ensure a long-lasting fruitful business relationship with major accounts.
Accountabilities :Research, gather, share and analyse competitor, market and wider industry information to define the best-selling approach to increase Etihad market share and visibility.
Cooperate with global sales enablement to determine the best promotion sales techniques.
Communicate and regularly meet with accounts to inform about new products and promotions to ensure the best and most updated value proposal is timely communicated to the market. Coordinate and draft contractual agreements with accounts to ensure customer requirements are captured effectively and in compliance with existing policies.
Accountabilities
Interacting with various regional and HQ stakeholders.
Represent Etihad in client meetings or external events when required.
Lead and initiate the strategy in developing any new station/territories, be the primary point of contact for GSA (if any),
Lead country or area commercial projects as defined by the department
To act as a coach/mentor for any new Sales Rep in the Country or Region, supporting the new joiner by establishing a training plan, accompanying them on initial client visits, supporting in familiarization with internal tools and processes, and being a day to day point of reference
Define, agree and execute plan of sales activity to ensure targets are reached using all the available tools, data and insights provided by Sales Strategy and Planning
Analyse the market potential to determine the value of existing and prospective customers in terms of sales opportunities and use the sales toolkit to convert them to Revenue premium.
What is in it for you:
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.