Lava Java Private Limited

Job Description

A customer care executive's job is to communicate with customers and help resolve their issues. They may also lead a team of customer service representatives. Some of their responsibilities include:

Responding to customer questions

Customer care executives answer customer questions and provide information about products, services, and technical issues.

Resolving customer issues

They listen to customer complaints, empathize with their concerns, and take steps to resolve the issues.

Managing customer interactions

They manage customer interactions through phone calls, emails, live chats, and social media.

Maintaining records

They keep accurate records of customer interactions, including inquiries, resolutions, and follow-up actions

. Inform customers about product & services. 

. Handle inbound & outbound calls. 

. Understand customer's need & solve queries

Contact Person

Shubham Prasad