Stanza Living

Job Description:-

Meal Management

• Receive and verify meals (breakfast, lunch, snacks, dinner) ensuring quantities are accurate.
• Report any discrepancies or food shortages to the Area Manager.

Housekeeping Oversight

• Track housekeeping attendance and report if areas are not cleaned properly.
• Address and report housekeeping issues to ensure timely resolution.

Resident Interaction

• Handle daily interactions, queries, and concerns of residents, reporting them to the Area Manager.
• Manage onboarding and check-in processes, ensuring all formalities are completed.
• Oversee resident exits, including key collection and completion of necessary formalities.

Package & Visitor Management

• Manage meet-and-greet duties, including receiving packages and deliveries.
• Ensure that security protocols are adhered to throughout the day.

Property & Utilities Management

• Conduct regular property checks to ensure all facilities are in good working order.
• Manage utilities (e.g., electricity) and report any issues to the Area Manager.
• Perform Goods Receipt Notes (GRN) as necessary.

Cash & Asset Handling

• Safeguard and manage the storage of cash for the property.

Waste Management

• Ensure proper collection and disposal of waste, following property policies.

Desired Personality Traits for Front Desk Executives

• Friendly & Approachable: Create a positive first impression by offering a warm, welcoming demeanor to all guests and residents.
• Composure: Stay calm under pressure, especially in high-stakes or stressful situations. Handle difficult interactions professionally while maintaining confidence.
• Empathy: Show understanding and relate to guests' concerns, ensuring personalized service and building rapport.
• Adaptability: Be flexible and adjust effectively to changing circumstances or guest needs.
• Proactive: Anticipate guest needs and proactively resolve potential issues to improve overall service quality.