Demonstrate suitable construction products for customers, proactive sampling, speedy complaint resolution, maintaining RCA & Product Application training for customers, maintain customer activity calendar.
Roles & Responsibilities :
Job Description – AGWMS Production Support Analyst
Position Summary
We are seeking an experienced Production Support Analyst to support and maintain the AGWMS (Automated Global Warehouse Management System) platform. The role will be responsible for application support, incident management, root cause analysis, operational troubleshooting, and business support for warehouse operations.
The ideal candidate should possess a strong combination of technical expertise and warehouse functional knowledge to effectively support business-critical supply chain operations.
AGWMS consists of:
Oracle PL/SQL backend
Delphi front-end application (preferred but not mandatory)
SQR reporting and label printing
Unix/Linux shell scripts and daemon jobs
Warehouse operational interfaces and integrations
Key Responsibilities
Production & Application Support
Provide L2/L3 production support for AGWMS applications.
Investigate and resolve production incidents and operational issues.
Perform root cause analysis and implement corrective actions.
Monitor batch jobs, interfaces, and daemon processes.
Support warehouse operations during business-critical incidents and escalations.
Coordinate with business users, infrastructure teams, and vendors.
Oracle PL/SQL development and code fixes
AGWMS custom program, interface, report, and label enhancements
Unix shell script and daemon job modifications
Testing, deployment, and performance improvements