Role Summary
We are looking for a hands-on and results-driven IT Manager – IT Support Services to establish and lead our IT Service Desk and Remote Desktop Support operations based in Hyderabad India. This role is critical in building the support function from the ground up, including defining processes, selecting and implementing tools, and hiring and developing the team.
The successful candidate will take ownership of day-to-day Service Desk and Remote Desktop Support operations, ensuring high-quality, responsive support for global users across multiple time zones. A key focus of the role is to design, implement, and continuously improve support services, driving efficiency, user satisfaction, and operational excellence.
In addition to leading Service Desk and RDS functions, this role will oversee Onsite Support Services, including end-user devices, peripherals. You will play a key role in setting up the operational model, tools, and standards, while remaining close to delivery and capable of stepping in when needed.
This is a hands-on leadership role suited to someone who enjoys both building and running IT support operations in a fast-paced, evolving environment.
Key Responsibilities
1. Month-End Close & Financial Reporting
2. Manage RTR processes for direct operating cost categories, including Fuel accounting, Aircraft maintenance and engineering costs, Flight and cabin crew expenses, Airport, navigation, and ground handling charges, Aircraft leasing and ownership costs
3. Ensure timely completion of month-end, quarter-end, and year-end close cycles.
4. Review journals, accruals, and provisions to ensure accuracy and completeness.
5. Perform detailed variance analysis (Actual vs Budget / Forecast / Prior periods).
6. Collaborate with operational teams to validate financial assumptions.
Business Partnering
Partner with key business units including Operations, Engineering & Maintenance, Network Planning, Procurement.
Support budgeting and forecasting cycles for direct operating costs.
Provide financial insights to support route profitability and operational decisions.
Ensure Compliance & Audit
Process Excellence & Transformation :
Drive continuous improvement initiatives across RTR processes
Stakeholder Reporting & MIS :
Prepare management reports and dashboards for senior leadership.
Deliver insights on cost trends, operational efficiencies, and performance indicators.
Description: Manage recruitment, onboarding, employee records, and HR operations.
Skills: