What you get to do in this role:  
In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.
A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.
Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.
Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.
Swiggy Private Limited
LN Webworks
Job description:
Responsibilities
• Perform manual of web & mobile applications to ensure the software meets requirements and is fit for use.
• Create and update test cases according to project details and schedule.
• Understand requirements & user stories, system requirements and create corresponding test cases.
• Write, execute, and update testing scripts to automate test cases.
• Comm
Cognizant
Job description
We are seeking a Sr. Software Engineer with 6 to 10 years of experience to join our dynamic team. The ideal candidate will have expertise in Java Node.js Spring Boot Microservices TypeScript Amazon Lambda CDK and API development. This role involves designing developing and maintaining high-quality software solutions that align with our companys goals and objectives.
Responsibilities