Customer Support Executive
clouddwes- 0 - 3 yrs
- 8,000 - 10,000 / month
-
Full Time
Working Type : Work From Office
Job Description :
Eon Infotech Limited
Job Description
Customer Support Executive
Nexgen private limited- 1 - 2 yrs
- 15,000 - 25,000 / month
-
Full Time
Working Type : Work From Office
Job Description :
Go Digit General Insurance Limited
Job Description
- Inform customers about product & services
- Handle inbound & outbound calls
- Understand customer's need & solve queries
Customer Support Executive Flipkart Job For Freshers
Nextwave Enterprises- Fresher
- 13,500 - 20,500 / month
-
Full Time
Working Type : Work From Office
Job Description :
Flipkart • India
Job Summary
As a Customer Support Executive at Flipkart, you will be the frontline ambassador of our brand, ensuring an exceptional customer experience. You will handle inquiries, resolve issues, and provide information regarding our products and services, all while maintaining our commitment to customer satisfaction. This role is ideal for fresh graduates who are passionate about delivering outstanding support and contributing to a dynamic team.
Key Responsibilities
• * Customer Interaction: Engage with customers via phone, email, and chat to address inquiries and provide solutions in a timely manner.
• * Issue Resolution: Investigate and resolve customer complaints, ensuring satisfaction and retention.
• * Product Knowledge: Maintain in-depth knowledge of Flipkart products, services, and policies to provide accurate information and guidance.
• * Documentation: Accurately document customer interactions and follow up on open cases to ensure a seamless experience.
• * Feedback Collection: Gather customer feedback and share insights with management to enhance service delivery and improve product offerings.
• * Team Collaboration: Work closely with other departments to ensure a cohesive approach to customer support and service excellence.
• * Performance Metrics: Meet and exceed performance metrics, including response times and customer satisfaction scores.
Required Skills and Qualifications
• * Educational Background: Bachelor's degree in any field; fresh graduates are encouraged to apply.
• * Communication Skills: Excellent verbal and written communication skills in English; proficiency in additional regional languages is a plus.
• * Problem-Solving: Strong analytical and problem-solving abilities with a customer-centric mindset.
• * Technical Skills: Basic knowledge of computers and familiarity with CRM software is preferred.
• * Interpersonal Skills: Ability to build rapport and trust with customers while maintaining a professional demeanor.
Experience
• * Experience Level: This position is open to fresh graduates. Previous experience in customer service or support roles is a plus but not mandatory.
Working Hours
• * Schedule: The position requires flexibility with working hours, including shifts during weekends and holidays as needed.
Knowledge, Skills, and Abilities
• * Adaptability: Ability to thrive in a fast-paced environment and adapt to changing priorities.
• * Empathy: A genuine desire to help others and a strong sense of empathy towards customer needs.
• * Team Player: Willingness to collaborate with colleagues and contribute to a positive team atmosphere.
• * Attention to Detail: Strong attention to detail to ensure accurate information delivery and case handling.
Benefits
• * Competitive Salary: Attractive compensation package.
• * Health Insurance: Comprehensive health insurance coverage.
• * Career Development: Opportunities for professional growth and career advancement within Flipkart.
• * Work-Life Balance: Flexible working hours and a supportive work environment.
• * Employee Discounts: Exclusive discounts on Flipkart products.
Why Join Flipkart?
At Flipkart, we believe in fostering a culture of innovation, collaboration, and continuous improvement. Joining our customer support team means becoming part of a diverse and dynamic group dedicated to providing exceptional service. We value our employees and provide them with the resources and support needed to thrive in their roles. If you are looking to kick-start your career in a fast-growing company, Flipkart is the place for you!
How to Apply?
Interested candidates are invited to submit their resumes along with a cover letter outlining their interest in the position and relevant skills. Please apply through our careers page or send your application to us. We look forward to welcoming you to our team!
Amazon Fresher Jobs
Nextwave Enterprises- 1 - 3 yrs
- Not Mentioned
-
Full Time
Working Type : Work From Home
Job Description :
Amazon customer support.
Job description:-
As a Customer Support Representative at Amazon, you will be the voice of our brand for thousands of customers. You will interact directly with customers through various channels such as phone, email, and chat to resolve their inquiries and ensure they have a seamless experience with our products and services.
Key Responsibilities:
• * Handle incoming customer inquiries and provide accurate information promptly.
• * Resolve customer complaints and issues effectively, aiming for first-contact resolution.
• * Utilize customer service tools and resources to efficiently assist customers.
• * Work collaboratively with team members to achieve customer satisfaction goals.
• * Maintain a positive, empathetic, and professional attitude toward customers at all times.
Required Skills and Qualifications:
• * Excellent verbal and written communication skills in English (additional languages a plus).
• * Strong problem-solving abilities and attention to detail.
• * Ability to adapt and work effectively in a fast-paced environment.
• * Basic computer skills and familiarity with CRM systems.
• * Previous customer service experience is preferred but not required.
Experience:
• * Entry-level position, suitable for fresh graduates or individuals with up to 1 year of customer service experience.
Working Hours:
• * Full-time position (40 hours per week).
• * Flexible to work rotating shifts, including evenings, weekends, and holidays.
Knowledge, Skills and Abilities:
• * Knowledge of customer service principles and practices.
• * Ability to multitask, prioritize, and manage time effectively.
• * Strong interpersonal skills and ability to build rapport with customers.
Benefits:
• * Competitive salary.
• * Comprehensive health benefits (medical, dental, vision).
• * Retirement savings plan (401k) with company match.
• * Paid time off and holiday pay.
• * Employee discounts on Amazon products and services.
• * Career growth opportunities within a global company.
• Why Join Amazon:At Amazon, we strive to be Earth's most customer-centric company. Joining our customer support team means being part of a dynamic and innovative environment where your ideas are valued, and your career growth is encouraged. You will have the opportunity to make a meaningful impact on customers' lives every day.
How to Apply:
Interested candidates are encouraged to apply online through our careers page at Amazon Careers. Please submit your resume and a cover letter outlining your relevant experience and why you are interested in joining our team.
Job highlights
Qualifications
Strong problem-solving abilities and attention to detail.
Ability to adapt and work effectively in a fast-paced environment.
Basic computer skills and familiarity with CRM systems.
Entry-level position, suitable for fresh graduates or individuals with up to 1 year of customer service experience.
Knowledge of customer service principles and practices.
Strong interpersonal skills and ability to build rapport with customers.
Benefits
Competitive salary.
Comprehensive health benefits (medical, dental, vision).
Retirement savings plan (401k) with company match.
Paid time off and holiday pay.
Employee discounts on Amazon products and services.
Responsibilities
You will interact directly with customers through various channels such as phone, email, and chat to resolve their inquiries and ensure they have a seamless experience with our products and services.
Handle incoming customer inquiries and provide accurate information promptly.
Resolve customer complaints and issues effectively, aiming for first-contact resolution.
Utilize customer service tools and resources to efficiently assist customers.
Work collaboratively with team members to achieve customer satisfaction goals.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Full-time position (40 hours per week).
Flexible to work rotating shifts, including evenings, weekends, and holidays.
Ability to multitask, prioritize, and manage time effectively.