Technical Sales Support Manager
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Technical Sales Support Manager
Niyam IT- 5 - 7 yrs
- 41,000 - 48,500 / month
spirits production
distillation processes
Knowledge of fermentation
-
Full Time
graduate
5 - 7 yrs
₹41000 - ₹48500 / month
1
Niyam IT
Full Time
Working Type : Work From Office
Job Description :
Key Responsibilities are:
- Technical Leadership: Maintain and develop the technical knowledge of regional sales teams through training, presentations, and expert guidance on yeast, fermentation, and spirits production applications.
- Customer Support: Deliver technical presentations, troubleshoot production challenges, support pilot trials, and provide product training to beverage producers.
- Expert Leadership: Represent Fermentis at industry conferences, trade shows, and technical forums. Contribute to industry publications and participate in knowledge-sharing initiatives.
- Industry Networking: Build and maintain relationships with Key Opinion Leaders (KOLs), industry associations, and recognized institutions within the spirits sector.
- Project Coordination: Manage technical projects and trials between Fermentis and customers/partners, working closely with R&D and the Fermentis Academy.
- Quality & Troubleshooting: Support investigation of customer complaints and quality issues; assist with process optimization and technical problem-solving.
- Knowledge Management: Maintain and disseminate technical resources, FAQs, and best practices to the sales team.
Additional qualifications:
- Formal qualification or certification in distilling/spirits production from a recognized institution
- Hands-on experience with multiple spirit types
- Knowledge of fermentation science and yeast applications in spirits production
- Previous experience in technical support or customer-facing technical role
- Familiarity with spirits industry regulations and quality standards
- Technical Leadership: Maintain and develop the technical knowledge of regional sales teams through training, presentations, and expert guidance on yeast, fermentation, and spirits production applications.
- Customer Support: Deliver technical presentations, troubleshoot production challenges, support pilot trials, and provide product training to beverage producers.
- Expert Leadership: Represent Fermentis at industry conferences, trade shows, and technical forums. Contribute to industry publications and participate in knowledge-sharing initiatives.
- Industry Networking: Build and maintain relationships with Key Opinion Leaders (KOLs), industry associations, and recognized institutions within the spirits sector.
- Project Coordination: Manage technical projects and trials between Fermentis and customers/partners, working closely with R&D and the Fermentis Academy.
- Quality & Troubleshooting: Support investigation of customer complaints and quality issues; assist with process optimization and technical problem-solving.
- Knowledge Management: Maintain and disseminate technical resources, FAQs, and best practices to the sales team.
Additional qualifications:
- Formal qualification or certification in distilling/spirits production from a recognized institution
- Hands-on experience with multiple spirit types
- Knowledge of fermentation science and yeast applications in spirits production
- Previous experience in technical support or customer-facing technical role
- Familiarity with spirits industry regulations and quality standards