Role Overview

We are seeking a highly motivated and experienced Team Lead – Hyper Automation (RPA) & AI/ML to guide our automation engineering team. In this role, you will lead the transition of our team into a highly efficient, service-based unit that offers end-to-end (E2E) development and delivery of automation and AI/ML-powered applications.

As a technical and people leader, you will bridge the gap between business strategy and technical execution, designing complex RPA workflows, integrating cutting-edge AI/ML models (including Gen AI), and mentoring a team of developers to deliver scalable, secure, and high-impact business solutions.

Roles & Responsibilities :

1. Technical Leadership & E2E Service Delivery

• Drive E2E Service Delivery: Lead the team in analyzing complex business processes and executing end-to-end development, testing, deployment, and maintenance of automation services.

• Architecture & Design: Oversee the solution design of advanced RPA workflows using Automation Anywhere (A360) and Power Automate, ensuring they are secure, scalable, and resilient.

• AI/ML & Gen AI Integration: Direct the integration of AI/ML algorithms, Natural Language Processing (NLP), and Gen AI capabilities (such as chatbots and document automation) into traditional RPA workflows.

• Technical Governance: Establish and enforce development best practices, reusable code repositories, frameworks, and coding standards.

2. Team Management & Mentorship

• People Leadership: Lead, coach, and mentor senior and junior developers, fostering a culture of continuous learning, technical excellence, and proactive problem-solving.

• Resource Allocation: Manage sprint planning, resource assignment, and workload balancing across multiple concurrent automation projects.

• Performance Management: Conduct performance evaluations, identify skill gaps, and coordinate training programs to upskill the team on emerging automation tech.

3. Stakeholder Management & Collaboration

• Business Partnering: Collaborate with cross-functional teams, business analysts, process owners, and leadership to understand business pain points and translate them into technical automation pipelines.

• Escalation Support: Act as the senior point of escalation for complex technical issues, providing advanced troubleshooting and ensuring minimal disruption to deployed bots.

• Agile Orchestration: Lead daily standups, sprint planning, and retrospective sessions in an Agile environment to ensure predictable project delivery.