Responsible for complete Project Life Cycle right from the Receiving & understanding Requirement

· Responsible for Project Deployment with gained Client Satisfaction - Team Development & Motivation.

· Responsible for client communications, conflict resolution, and compliance on client deliverables and revenue

· People management -Talent Acquisition, Onboarding, career development.

· Responsible for the operational vision and execution of all client relationship requirements

· Maintaining positive relationships with customers.

· Identifying customer needs and overseeing service delivery within the business context.

· Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.

· Managing finances and budgets.

· A Bachelor's degree in a Business-related field.

· Experience in customer service, leadership, and staffing Services may be advantageous.

· Strong customer service, project management, and quality control skills.

· Good resource planning skills.

· Excellent leadership and customer service skills.

· Strong teamwork skills and attention to detail.

· Frequent travelling

Job Title –  Manager - Service Delivery

Shift Timing - General Shift

Experience- 5+ years

"Compensation" - Best in industry

"Education Requirements" – Bachelors degree/Masters  or equivalent experience required

Should have experience in Recruitment Industry .

Responsibilities:

• Responsible for complete Project Life Cycle right from the Receiving & understanding Requirement

• Responsible for Project Deployment with gained Client Satisfaction - Team Development & Motivation.

• Responsible for client communications, conflict resolution, and compliance on client deliverables and revenue

• People management -Talent Acquisition, Onboarding, career development, Client Liasoning.

• Responsible for the operational vision and execution of all client relationship requirements and Liaison,

• Maintaining positive relationships with customers.

• Identifying customer needs and overseeing service delivery within the business context.

• Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.

• Managing finances and budgets.

Service Delivery Manager Requirements:

• A Bachelor's degree in a Business-related field.

• Experience in customer service, leadership, and staffing Services may be advantageous.

• Strong customer service, project management, and quality control skills.

• Good resource planning skills.

• Excellent leadership and customer service skills.

• Strong teamwork skills and attention to detail.