WNS Global Services

Job Description

• Should have a good verbal and written communication.

• Should have good experience on team management.

. Experience with 10 Years to 12 Years in same or related

• Preference for Domain specific certifications

• 10+ years’ experience with Server Management

• 5+ years’ experience with Hyper-V

• 5+ years’ experience with VM Ware

• 5+ years with compliance management

• Ensure all Service Desk tickets are resolved within WNS agreed SLA.

• Escalation and troubleshooting of Infrastructure specific incidents from Service Desk & Incident Management.

• Escalate calls to the next level as & when required to the respective Backend teams and SMEs and follow up to its closure with a complete resolution.

• Provide accurate shift handovers.

• Rotational shifts (including night)

• Coordination with external vendor for the Issue resolution and solution optimization.

Qualifications :-BE, BSC, MSC, Graduate

Aaderss :-  Gate no 2 , Plant 5 Godrej & Boyce Complex Pirojshanagar, LBS Marg Vikhroli (West), Mumbai, India