Visa

Job Description

This is an individual contributor responsible for identifying and resolving issues of advanced complexity. This position is at a senior professional level and requires strong & advanced execution and analytical abilities. This role works independently and receives minimal guidance.

RESPONSIBILITIES

·         Troubleshoot and resolve complex 2nd level network related problems, coordinate resources where necessary and serve as escalation point to 1st level operational teams.

·         Respond to and resolve IP network issues within the timeframe of severity level agreements.

·         Deploy client solutions and network design implementations.

·         Support all aspects of the network management process assuring requests, implementation, and problems are delivered as required with no impact to the global communications environment.

·         Take initiative to proactively discover potential network impacts!

·         Participate in or lead problem resolution and root-cause analysis.

·         Participate in tasks related to change, incident, and problem management.

·         Document, create and maintain operational runbooks based on best practice and from knowledge & experience gained from day-to-day operations for continuous operational improvement.

·         Conduct internal technical briefing & training for level1 and level2 network operations team.

·         Deploy and document changes in accordance with problem and change management process.

·         Participate in managing projects introduced by engineering team assuring full implementation and documentation standards are adhered to. Complete the projects objectives within timelines.

·         Communicate to both technical and non-technical audiences, resolution and root cause resulting from the outage or service interruption.

·         Perform most effective approach to restore, recover, or alter configurations, logical or physical, to maintain service integrity.

·     Perform weekends shift duties on rotational basis.