The Role

In this role as a Senior IT Support Specialist, your impact extends far beyond traditional hardware and software troubleshooting. You will manage the lifecycle of our automation and AI bot ecosystem, from identifying process gaps to implementing high-impact improvements. Additionally, you will play a key role in supporting our department’s objective. As a Senior IT Support Specialist, you will have an opportunity to work as an SME for one of our key platforms, like Google Workspace, Slack and Atlassian etc.