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  • 4 - 6 yrs
  • Not Mentioned
  • Hyderabad
  • Strong troubleshooting Strong professional communication skills Sound technical knowledge
    • Full Time
    graduate
    4 - 6 yrs
    No required
    2
    Stargate
    Full Time

    Working Type : Work From Office
    Job Description :

    Ivy Comptech Pvt Ltd 

    Job description

    The Senior Engineer is responsible for recording the details of reported IT service issues and service requests and working to either restore service as quickly as possible or alerting and/or escalating them to the appropriate specialist support groups. The Sr.Enigneer(End User Services -EUS) is the first point of contact between internal customers and the IT organization for workplace related request and issues. Fulfil IT service requests if can be delivered remotely after duly processed. The position requires extensive technical troubleshooting and analytical abilities and excellent customer service skills.

    Primary Responsibilities

    • Act as single point of contact for all internal customer IT incidents and service requests, managing these incidents and requests throughout their lifecycle
    • Troubleshoot workplace related internal customer’s issue via telephone or remote access and resolve upon first contact, when possible
    • Accurately record and document all details of the issue or service request, including categorization and priority into the IT service desk tool (ITIL framework based)
    • Troubleshoot and fix issues related to OS (windows/Mac/Linux), Windows applications (MS O365, Browser, MS Teams etc.), Printers to ensure optimal IT workplace environment
    • Troubleshooting network connectivity in a LAN/WAN/Wi-Fi environment and SSL VPN establishing using RSA token related issues
    • Perform active directory related operational tasks like management of user accounts, access, secure and file share groups
    • Perform Exchange server operational related tasks like management of user & functional mailboxes, and distribution groups etc. Also, Teams SIP account management.
    • Provide "how to" assistance on all internally supported devices, applications and systems
    • Escalate to appropriate on-site team or subject-matter experts in accordance to service-level agreements, and follow up on incidents or service requests when appropriate
    • Leverage internal and external resources (knowledge bases, manuals, support sites, vendors) to answer questions and resolve issues
    • Respond to end-user inquiries regarding the status of incident/service request tickets, and perform follow-ups
    • Build relationships with the on-site support technicians and subject-matter experts to ensure that IT-delivered services and end-user productivity goals are understood and met or exceeded
    • Be an advocate for the end user to ensure he or she receives high-quality and timely service and support from the entire IT organization.
    • Promote self-service tools and the knowledge repository as mechanisms to improve end-user satisfaction and reduce costs
    • Ensure that IT Service Desk adheres to agreed operational processes
    • 5 - 8 yrs
    • Not Mentioned
  • Bengaluru
  • Good communication skills ability to work Accountability Accuracy
    • Full Time
    post-graduate
    5 - 8 yrs
    No required
    3
    Niyam IT
    Full Time

    Working Type : Work From Office
    Job Description :

    AECOM 


    Job Description

    AECOM is seeking a Senior Engineer - Building Structures be based in Bengaluru/Gurgaon  India.  Candidates will be responsible for the following activities:

    • Develops technical solutions to a wide range of difficult problems. Works under only general direction. Independently determines and develops approach to solutions. 
    • Experience in retail and hospitality medium to large projects.
    • Experience in UK, UAE, US, Canada, ANZ (preferred).
    • Experience in delivering projects in BIM and relevant discipline software.
    • Receives instructions on specific assignment objectives, complex features, and possible solutions.
    • Should be knowledgeable in building design services, associated regulations and technical standards.
    • Capable of working on as own initiative, as an overall responsibility and accountability for assigned work.
    • Effective communication skills.
    • Good attention to details.
    • Must be a team player and possess strong interpersonal skills.
    • Must be able to make decisions, act on own initiative and operate in a pro-active way.
    • Confident, with the ability to work either independently or as part of a team.
    • Ability to work to deadlines and under pressure.
    • Maintains affiliation with professional societies to keep abreast of current technologies.
    • Accountability for assigned work.
    • Accuracy & precision of work.

    Qualifications

    The successful candidate will have the following Qualifications:

    • Master of Engineering degree (or equivalent education) in an appropriate engineering discipline from an accredited college or university

     

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