Purpose

• Lead the complaint handling process for customer complaints for the Regional Vegetables business by:
  • Assist in registration of complaints in the Quality Management System.
  • Initiating and coordinating actions to gather data for analyses
  • Accurate filing of complaint management data in the Quality Management System.
  • Coordination of root cause analysis.
  • Monitoring the process of complaint settlement
  • Support and train local coordinators and stakeholders
• Contribute to overall analysis of customer complaints to support detection of trends and tracking of KPI’s
• Actively review the process of complaint handling and report opportunities for improvement.
• Support Legal department in court cases for Regional Vegetables supplied products.
• Support the Global Quality Organization in harmonization and governance of the global complaint handling process.