Role Summary

We are looking for a hands-on and results-driven IT Manager – IT Support Services to establish and lead our IT Service Desk and Remote Desktop Support operations based in Hyderabad India. This role is critical in building the support function from the ground up, including defining processes, selecting and implementing tools, and hiring and developing the team.

The successful candidate will take ownership of day-to-day Service Desk and Remote Desktop Support operations, ensuring high-quality, responsive support for global users across multiple time zones. A key focus of the role is to design, implement, and continuously improve support services, driving efficiency, user satisfaction, and operational excellence.

In addition to leading Service Desk and RDS functions, this role will oversee Onsite Support Services, including end-user devices, peripherals. You will play a key role in setting up the operational model, tools, and standards, while remaining close to delivery and capable of stepping in when needed.

This is a hands-on leadership role suited to someone who enjoys both building and running IT support operations in a fast-paced, evolving environment.