You are Junior Product Manager to lead and our Enterprise Applications team, focused on our ServiceNow platform. You'll work with engineering, team members, and end-users to shape and deliver platform capabilities that genuinely improve how people work. You will suit someone who understands ServiceNow fundamentals, thinks from the user's perspective first, and wants to grow into a product leadership path

• You will own and manage the product backlog for assigned modules (e.g., ITSM, HRSD, Service Portal, Snow AI initiatives or custom apps)

• You will gather and translate business requirements into clear user stories with well-defined acceptance criteria

• Collaborate with developers, architects, and admins to deliver iterative improvements

• Conduct user research, feedback sessions, and UAT coordination to ensure solutions meet real user needs

• Prioritize features and enhancements based on business value, user impact, and technical feasibility

• Define and track product KPIs — adoption, CSAT, ticket deflection, process efficiency

• Support release planning, sprint ceremonies, and stakeholder demos

• Write clear documentation including requirements specs, process flows, and knowledge articles