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Guest Service Associate ×
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Guest Service Associate
Nexgen private limited
  • 2 - 4 yrs
  • 18,000 - 20,000 / month
  • New Delhi
  • Positive attitude Good communication skills Committed to delivering high levels of customer service Ability to work on your own or in teams Resilience
    • Full Time
    graduate
    2 - 4 yrs
    18000 - 20000 / month
    10
    Nexgen private limited
    Full Time

    Working Type : Work From Office
    Job Description :
    • EXECUTIVE RESPONSIBILITIES & EMPOWERMENT
      • Behaves and acts in an exemplary fashion, embodying the brand mindset
      •  Welcomes guests and provides a high standard of service in the F&B point of sale or meeting rooms (co-meeting offer)
        • Contributes globally to guest satisfaction through the quality of his/her work and exemplary behavior
      • Establishes effective employee relations and maintain the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees.
    • KEY OPERATIONAL RESPONSIBILITIES

    Financial

    •  Takes care of the restaurant cashiering as per policy.
    •  Helps manage crockery and appliances by avoiding breakages
    •  To assist with inventories as per schedules,

    Operational

    •  Prepares the restaurant and preparation areas as per the Outlet standards and layout.
    •  Welcomes guests and provides waiter service
    •  Before every shift, finds out about dish composition and any service related official communication.
      • Organizes his/her work to suit fluctuations in numbers, events and guests
      • Ensures the equipment used remains in good condition
    •  Cleans and polishes Glassware, Silverware
    • Replenishes supply of linen and other Operating equipment.
    • Obtains requested items from the storeroom.
    • Follows correct sequence of service outlined in the Standard Operating Manual.
    • Sets up tables in accordance with Restaurant policy.
    • Cleans and removes dishes from the table after service is completed.
    • Cleans all spillage during mealtime and at closing.
    • Transports soiled dishes from dining room to kitchen and depositing them in proper placing at the Steward area.
    • Cleans and tidies the restaurant and preparation areas after closing
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