Guest Relations Associate
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Guest Relation Associate
Zenith Leap Solution Pvt. Ltd- 1 - 2 yrs
- Not Mentioned
Maintain knowledge of hotel facilities
services
room categories
promotions
-
Full Time
graduate
1 - 2 yrs
No required
5
Zenith Leap Solution Pvt. Ltd
Full Time
Working Type : Work From Office
Job Description :
Job Description
- Welcome guests upon arrival and provide a warm, professional first impression.
- Assist guests with check-in and check-out procedures when required.
- Respond promptly to guest inquiries, requests, and concerns.
- Handle guest complaints efficiently and follow up to ensure resolution.
- Coordinate with housekeeping, food & beverage, maintenance, and other departments to fulfill guest requests.
- Maintain knowledge of hotel facilities, services, room categories, promotions, and local attractions.
- Assist VIP guests and ensure special requests are fulfilled.
- Monitor guest feedback and encourage positive guest experiences.
- Maintain accurate guest records and update guest preferences in the hotel management system.
- Ensure the lobby and guest areas are clean, organized, and welcoming.
- Promote hotel services, restaurants, spa, and other facilities to enhance the guest experience.
- Follow hotel policies, safety standards, and service procedures.