To achieve your targets, you will need to understand the various tools and systems used by the Marketing Operations team and establish a firm grasp of them. You will need to work with multiple teams and across all departments and locations.

What you will do

• Monitor live reporting across Propositions, Commercial and Customer Experience
• Provide Operational / CMS support including during non-core business hours
• Handle CS escalations to the Operations team
• Receive the KPI reports, compare to expected behavior and investigate potential issues for the UK&Ire Brands
• Sanity checks the websites of the UK Brands to ensure everything is performing as expected
• Identify and eliminate game technical issues as and when they appear by escalating to the relevant team
• Create, follow up and resolve all related incidents
• Review the causes and resolutions for issues and recommend process / product improvements to prevent them
• Communicate effectively across cross-functional teams
• Work on critical issues around content amendments