Responsibilities

Handle inbound and outbound customer inquiries across multiple channels (calls, emails, chats).

Provide accurate information regarding products, services, and company policies.

Resolve customer complaints and issues in a timely and professional manner.

Maintain customer records and update the CRM system with necessary details.

Assist in troubleshooting and guide customers through the service process.

Ensure a high level of customer satisfaction and positive experience.

Process customer orders, returns, and exchanges as per company policy.

Collaborate with other departments to ensure customer needs are met.

Adhere to company standards and guidelines while communicating with customers.