We are looking for an experienced Microsoft Dynamics 365 Customer Service and Sales professional with strong functional and technical (development) expertise. The candidate will be responsible for designing, implementing, customizing, and supporting Dynamics 365 Customer Service and Sales solutions, while leveraging Power Platform, Dataverse, and JavaScript. The role requires strong understanding of non-functional aspects such as performance, security, and scalability, along with exposure to Marketing module and system integrations. Experience in API and backend development is a strong advantage.