Job Overview:

We are looking for a proactive and customer-focused Customer Care Executive to handle customer queries, resolve issues, and ensure a positive customer experience. The ideal candidate should have excellent communication skills and a problem-solving mindset.

Key Responsibilities:

• Handle customer inquiries via phone, email, or chat
• Resolve customer complaints efficiently and professionally
• Provide accurate information about products and services
• Maintain records of customer interactions and transactions
• Follow up with customers to ensure satisfaction
• Coordinate with internal teams to resolve issues
• Meet response time and quality standards