Key Responsibilities:

• Collaborate with onsite Business analyst and customer team to gather, analyze, and document detailed business and functional requirements.

• Collaborate with customer stakeholders on a need basis to gather, analyze, and document detailed business and functional requirements.

• Act as the liaison between onsite and offshore teams for Dynamics 365 CRM requirements

• Hands-on experience in Dynamics CRM to an extent of driving PO demos.

• Participate in Agile ceremonies such as sprint planning, backlog grooming, daily stand-ups, reviews, and retrospectives.

• Write clear and concise user stories, acceptance criteria, requirements, and maintain product backlogs using Agile tools (e.g., Azure DevOps, JIRA).

• Perform gap analysis between current processes and Dynamics 365 CRM capabilities; recommend improvements.

• Work closely with cross-functional teams including developers, testers, architects, and SMEs to deliver high-quality solutions.

• Facilitate User Acceptance Testing (UAT), create training materials, and support change management activities.

• Ensure compliance with healthcare industry regulations such as HIPAA, HL7, or FHIR standards.

• Continuously evaluate business processes and identify opportunities for improvement and automation using Dynamics 365 CRM features.
   

Educational qualification:Bachelor’s degree in business, Information Systems, Healthcare Administration, or related field.