Altruist Technology

Job Description:-

In a BPO setting, a telecaller plays a pivotal role in facilitating communication between the organisation and its customers. Their responsibilities include making outbound calls to potential clients or existing customers, handling inbound inquiries, resolving customer issues or complaints, promoting products or services, and maintaining accurate records of interactions.

Roles of a BPO Telecaller

Making Outbound calls: Telecallers are responsible for making outbound calls to clients or potential customers based on leads provided by the business.

Handling inbound calls: They manage calls from customers who may have questions, complaints, or need assistance with services or products offered by the business.

Giving information: Telecallers provide accurate and complete information on products, services, prices, promotions, and other pertinent details to prospective customers.

Sales pitch: They deliver persuasive sales pitches to convince potential customers to purchase or sign up for services provided by the company.

• Inform customers about product & services
• Handle inbound & outbound calls
• Understand customer's need & solve queries

Contact Person

Suren Dandinkar