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  • 1 - 3 yrs
  • Not Mentioned
  • Gurgaon
  • Fluency in English people management Providing guidance
    • Full Time
    graduate
    1 - 3 yrs
    No required
    20
    clouddwes
    Full Time

    Working Type : Work From Office
    Job Description :

    Accenture

    Job Description:-

    2 years of people management experience in a contact center, BPO, or vendor management environment.
    • Fluency in English, both verbal and written. Versant 5 required.
    • Experience working in a crypto company.
    • Experience in a lean, Kaizen, or other customer-centric programs. • KPIs - daily, weekly, monthly.
    • Issue resolution, FCR, CAIS, Transfers, Productivity. The Role - Team Leader:
    • Leading a team with responsibility for all daily activities impacting the customer experience.
    • Utilizing live, legacy reports, tooling, and systems to understand what is happening at any point in time.
    • Coaching team members at all levels; development of poor performers whilst also inspiring top performers.
    • Providing guidance by “show me rather than tell me” to reduce future escalations and get team members self-sufficient.
    • Improving customer experience by working cross-functionally to optimize planning, staffing, performance management, quality, and training.
    • Identifying customer improvement opportunities and turning these into impactful actions.
    Roles and Responsibilities: 
    • Ability to thrive in a fast-paced multicultural team.
    • A curious mindset that seeks to learn, challenge the status quo, and improve our business.
    • Encourages openness and transparency whilst respecting individuals’ privacy.
    • Respects and promotes equality, diversity, and inclusion.
    • Someone who is as interested in team success as personal success. A team player who can build a championship team.
    • An inspiring coach who can meet team members at their level and develop them into top performers or for promotion.
    • Understanding the differences in mindsets, types of learners, and the ability to apply different motivation techniques and coaching styles.
    • An excellent communicator proficient in communicating at all levels and channels.
    • Experienced in delivering high-quality results and implementing “best practice” customer service, sales, and account management within contact centers.
    • Knowledge of solution design processes, procedures, and operating models, and highly proficient with contact center technology.
    • Strong problem-solving skills with the ability to quickly identify key issues and provide effective solutions.
    • Analytical with an understanding of trends.
    • 3 - 5 yrs
    • Not Mentioned
  • Mumbai
  • Technical Skills Strong understanding of product marketing Knowledge of content management systems Basic graphic design or video editing skills
    • Full Time
    graduate
    3 - 5 yrs
    No required
    10
    clouddwes
    Full Time

    Working Type : Work From Office
    Job Description :

    Accenture

    Job Description:-

    A product management analyst, also known as a product analyst, helps product teams develop products by providing data-driven insights. They analyze data about users and markets to identify areas for improvement and help ensure products meet user and business needs. 


    Roles and Responsibilities: 

    Product Marketing Strategy: o Develop and implement product marketing plans, including positioning, messaging, and promotional strategies. o Collaborate with product teams to ensure a clear understanding of product features, benefits, and market differentiators.

    Content Development: o Create and manage compelling content for product launches, campaigns, and promotional materials across multiple channels, including digital, print, and social media. o Ensure all communications align with Client’s brand guidelines and resonate with target audiences.

    Stakeholder Engagement: o Work with internal stakeholders, including sales, product, and marketing teams, to ensure unified messaging and objectives. o Act as the primary point of contact for product-related queries and communications within the organization.

    Campaign Execution and Monitoring: o Execute integrated campaigns to promote products, collaborating with creative teams and external agencies as needed. o Track and analyze campaign performance, providing insights to optimize future initiatives.

     • Market Research and Insights: o Conduct market research to understand customer needs, industry trends, and competitor activities. o Use insights to refine product positioning and tailor communication strategies.

    Crisis and Issue Management: o Manage product-related communications during crises or issues, ensuring timely, clear, and accurate messaging

    • 6 - 10 yrs
    • Not Mentioned
  • Noida
  • Lead Network Engineer IT DATACENTER Network systems VLANs HP Cisco network
    • Full Time
    graduate
    6 - 10 yrs
    No required
    4
    Stargate
    Full Time

    Working Type : Work From Home
    Job Description :

    Best Infosystems Ltd.


    Job Description: 

    *The Lead Network Engineer is responsible for implementing and managing an organization’s network infrastructure. Primary purpose is to ensure that the network systems—both hardware and software—operate efficiently, securely, and reliably to support the organization's IT needs
    *The role will also ensure compliance to security policies within the team’s scope, as well as ensuring business continuity and disaster recovery plans are fit for purpose.

    Accountabilities:

    • Implement geographically distributed WAN solutions to optimize network traffic routing and enhance performance.
    • Configure SDWAN/MPLS connections to ensure efficient and reliable communication between locations.
    • Manage Fortinet firewall configurations, including access control lists (ACLs), IPSec VPNs, and SSL VPNs etc.
    • Implement PaloAlto firewall policies to enforce security controls and protect against advanced threats.
    • Perform regular audits of firewall rules and configurations to ensure compliance with organizations security policies and industry standards.
    • Troubleshoot complex network issues related to SDWAN, MPLS, Fortinet, Palo Alto, WAN, LAN, and Wi-Fi technologies.
    • Develop and maintain network documentation, Cloud Migration Strategy (AZURE), including diagrams, configuration files, and standard operating procedures (SOPs).
    • Monitor network performance metrics and analyze trends to identify areas for improvement and optimization.
    • Lead network upgrade and migration projects, ensuring minimal disruption to business operations.
    • Provide advanced technical support and guidance to junior network engineers and IT staff.

    Shared accountabilities:
    • Coordinate with ICT system administrators to ensure seamless integration between network infrastructure and other IT systems.
    • Participate in the development and maintenance of network documentation, diagrams, and procedures.
    • Collaborate with IT security teams to implement and maintain network security controls, such as intrusion detection/prevention systems (IDS/IPS) and web content filtering.

    Physical demands:
    • Travel requirement – 15-25%
    • The described here are representative of those that must be met to successfully perform the job. Reasonable accommodations maybe made to enable individuals with disabilities to perform the essential functions.
    • Frequently required to sit, stand, walk, talk and hear; uses hands to finger, handle or touch objects or controls. Duties include data entry 80% of the time.
    • Employee may lift, apush or pull up maximum according to local law
    • Specific vision abilities required by this job include close, distance, colour, peripheral, depth vision and ability to adjust focus.

    • 0 - 3 yrs
    • 8,000 - 10,000 / month
  • Chandigarh
  • Collaboration. Communication Adaptability Speed
    • Full Time
    graduate
    0 - 3 yrs
    8000 - 10000 / month
    25
    clouddwes
    Full Time

    Working Type : Work From Office
    Job Description :

    Eon Infotech Limited

    Job Description

    - Apprenticeship duration is of 6 months
    - To support OPS team, especially in Field staff Bills verification, Field staff Attendance/ Tracking, field staff work Planning, ODI Sheet preparation, Fault follow up with customers etc. etc.
    - To support the Billing & Receivable team in payment follow-ups.
    - Handling activities required proactive monitoring such as 0 GPS, wrong DRS Direction etc. etc., overlooked faults- Customer complaint - Reports/data Analysis
    - Troubleshoot and resolve customer issues in a timely manner.
    - Monitor customer feedback and escalate issues as needed.
    - Collaborate with cross-functional teams to address product and service issues.
    - Maintain up-to-date knowledge of company products and services.
    - Record and track customer interactions and resolutions in a CRM system.
    - Provide customers with accurate information and guidance.
    - Follow up with customers to ensure their issues are resolved.
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