Job brief

This role will be responsible for performing the end-to-end processes of billing which includes invoice creation & credit note cancellation servicing at least one or more region.

Responsibilities & Duties

-       Role includes assisting Team Lead and supervising a team, resolving complex issues, and driving process improvements to enhance efficiency and accuracy

-       The position acts as a critical support role to the Team Lead, ensuring adherence to internal controls and compliance with organizational policies.

-       Performing end-to-end Billing activities and follow established policies, procedures, and management guidance.

-       Manage the daily activities by ensuring timeliness and meeting all required SLA.

• Work closely with the team, team lead/manager and relevant offshore and onshore teams within O2C Tower in reaching goals and accomplishing the team vision.

• Collaborate with internal/external stakeholders to ensure invoices are submitted to the clients timely and accurately.

• Distribute invoices to external clients through various distribution platforms e.g. mail, email, and client portal uploads.

• Respond to inquiries and escalate issues and concerns to the Team Lead for timely resolution.

• Participate in governance meetings with Operations Team and/or clients.

-       Provide guidance and training to team members to improve productivity and performance

-       Supervise the processing of various Billing types (T&M, Lumpsum, Percentage etc.).

-       Review and resolve escalated issues related to billing with the Onshore team.

-       Generate, review, and analyze weekly, and monthly revenue reports.

-       Assist in month-end and year-end closing activities related to accounts receivable.

-       Identify trends in discrepancies and propose preventive measures.

-       Collaborate with the Team Lead to identify opportunities for process improvements and implement best practices.

-       Partner with IT and finance teams to optimize ERP systems for enhanced Billing processes.

-       Serve as a point of contact for internal and external stakeholders regarding process queries.

• Address critical issues and recommend resolutions to the Team Lead within the prescribed turn-around time.

• Perform transition-related activities such as process training & desktop procedures creation.

• Contribute in various and simultaneous process improvement initiatives to streamline processes and improve customer experience.

• Support the Team Lead in report preparation by providing analysis and recommendation within established guidelines and procedures.

• Contribute specialized expertise to different assigned projects and may provide key updates to Team Lead and Manager.

• Assist in process trainings and knowledge transfers for new hires and may perform peer reviews as needed.

• Perform various billing tasks in compliance with service level agreement, process, policies, and procedures.

• Manage complex billing transactions and perform quality review of invoices.

• Monitor assigned projects and collaborate with Stakeholders to ensure invoices are submitted to the clients timely and accurately.

• Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues

• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.

• Assist junior team members to address process related concerns