Vision India Services Pvt. Ltd.

Job Overview:

We are looking for an experienced and dynamic Automotive Tele Caller Trainer for our Learning and Development (L&D) team at Vision India. Trainer will be responsible for implementing effective learning programs to foster continuous development of the trainees/ job aspirants. This role will focus on enhancing student skills, Domain knowledge, and aligning Trainee for placement as industry requirements. The ideal candidate will have a passion for people development, a proven track record in training management.

Key Responsibilities:

• Conduct interactive training sessions on customer service best practices, communication skills, and conflict resolution.
• Provide demonstrations on handling customer queries, complaints, and feedback efficiently. 
• Teach fundamental concepts of customer service, including customer psychology, service standards, and professional etiquette.
• Explain company policies, products, and services to ensure trainees are well-informed.
• Use various teaching techniques, including role-playing, simulations, workshops, and digital learning tools to cater to different learning styles.
• Design scenarios for real-world customer interactions to prepare trainees for on-the-job challenges
• Assess trainees’ progress through practical assessments, written exams, and hands-on evaluations.
• Provide constructive feedback to trainees to help them improve their skills and knowledge.
• Maintain accurate records of trainee performance and certification status.
• Ensure all training adheres to industry safety standards and regulatory requirements.
• Promote a culture of safety and emphasize the importance of following best practices during installation and maintenance.
• Ensure that all training content is aligned with the latest updates and industry best practices.
• Gather feedback from trainees on training effectiveness and content.
• Generate reports on training effectiveness and areas for improvement
• Ensure the proper use and maintenance of training equipment and resources.
• Communicate effectively with stakeholders, including management, HR, and trainees.
• Coordinate with other trainers and departments to ensure a cohesive training strategy.