Position Summary:

The Global Travel, Expense & Corporate Card Manager at NIQ is responsible for the end-to-end management of NIQ’s global Travel & Expense (T&E) reimbursement processes and Corporate / Purchasing Card (P‑Card) programs. This role sits within Finance Operations (Accounts Payable / Procure-to-Pay) and provides strategic leadership, operational governance, and day-to-day oversight to ensure policy compliance, operational excellence, stakeholder satisfaction, and financial integrity across all regions.

The role serves as the global subject matter expert for T&E and P‑Card programs, partners closely with internal stakeholders and external vendors, and leads continuous improvement initiatives to enhance efficiency, compliance, and employee experience.

Key Responsibilities:

• T&E and P-Card Program Management: Oversee all aspects of the T&E reimbursement and P-Card programs, including card issuance, setting spending limits, and user training. Ensure operations align with company policies and external regulations. Act as the primary global point of contact for T&E and P‑Card related inquiries, escalations, and complex issues. Ensure seamless, end-to-end execution of expense reporting, reimbursement, and card settlement processes across regions.
• Compliance and Policy Enforcement: Develop, enforce, and ensure compliance with T&E and P-Card policies to adhere to internal guidelines and external regulations. Conduct regular audits and monitoring to identify non-compliance, questionable spend, fraud risks, delinquency, and card misuse; take corrective actions as required. Manage delinquency processes, including cardholder communication, suspension, and resolution, while minimizing business disruption.
• Stakeholder Service: Provide exemplary service to internal stakeholders, addressing inquiries and resolving issues related to T&E and P-Cards promptly, including escalations and complex issues efficiently. Partner closely with Finance, Procurement, HR, Internal Audit, IT, and Travel teams to ensure alignment and smooth operations.
• Operational Excellence: Lead the T&E processing team using systems like Concur T&E, focusing on operational efficiency, accuracy, and compliance. Implement process improvements to enhance service delivery and reduce errors.
• Team Leadership and Supervision: Manage and develop the T&E processing team, fostering a culture of continuous improvement, accountability, and teamwork. Conduct regular performance evaluations, provide feedback, and ensure adherence to SLAs and KPIs.
• Reporting and Analysis: Generate regular reports on T&E and P-Card usage, compliance, and trends to inform management decision-making and policy adjustments. Oversee back-end T&E administration, including export file reviews, payment submissions to Accounts Payable, accruals, and general ledger reconciliation. Monitor unapplied transactions, returned/draft expense reports, and approval workflow bottlenecks.
• Vendor Management: Maintain strong relationships with travel agencies, vendors, and card issuers to resolve any issues or disputes and negotiate favorable terms. Ensure timely payments to vendors like AMEX and manage vendor compliance.
• Month End Procedures: Ensure successful month-end closing activities in the SAP environment for P2P T&E related activities, supporting all month-end closing activities for T&E.
• Risk Management and Optimization: Monitor P-Card transactions for compliance and potential misuse, and work closely with finance and procurement teams to optimize the P-Card program and identify opportunities for cost savings.
• Emerging Developments: Maintain a thorough understanding of best-in-class T&E processes, keep abreast of emerging developments and standards, and ensure alignment with global process owners to meet and exceed business requirements.
• Process Improvement & Crisis Support: Drive continuous improvement initiatives, automation, and technology enhancements within T&E and P‑Card workflows. Support crisis recovery planning for business travel and card usage during global or regional emergencies. Support global expats and employees during payroll, location, or organizational changes impacting T&E or card programs.