A Virtual Relationship Manager (VRM) in banking sales focuses on fostering and expanding relationships with clients while driving sales of the bank's products and services. Here are the detailed job roles and responsibilities.

Key Responsibilities:

To engage regularly with the Imperial customers as defined by the contact policy and provide a Consistent & Superior Digital Experience. Ensuring that customers get world-class services and their needs are understood and met through financial products that the Bank has to offer.

Responsible for meeting the scorecard targets and portfolio benchmarks set and that all guidelines and regulatory requirements are followed. So that the VRM becomes the top-of-the-mind recall amongst the customers in the catchment for all their financial needs and services, thereby ensuring that the VRM also achieves the key performance parameters set.

Customer Engagement

Continuous engagement with the portfolio customers mapped (500 to 600 groups/ PF) as per the contact policy, with accurate & complete capture of interaction details.

• Call handling as per defined standards.
• Accurate resolution for customer queries.
• Promoting Digital Banking services for a superior customer service experience.
• Profiling of customers in order to aid right cross-servicing of Bank products
• Accurate logging and resolution of complaints.
• Attrition control of customers.
• Regular interactions with the customers and proactively assessing customer needs.
• Ensure portfolio quality of relationship while racing considering eligibility.
• Monitor large amount movements and account closure from the deposit accounts.
• Ensure retention of customers
• Achievement of portfolio parameters
• Meet the defined objectives of the Portfolio managed by respective Imperia -VRM Sales
• Right, cross-sell of products basis profiling and engagement.
• Penetration of products across groups.
• Sales across all product segments-TPP, Assets, Cards etc.
• Complete and accurate capture of call interactions, including profiling thereby aiding relationship management.
• Ensure accurate and timely submission of financial transactions. & requests.
• Adherence to set processes of updating customer interactions in CRM next.

Requirements:

• Educational Qualifications: Graduate
• Key Skills(examples listed below)
• Basic Banking
• Communication
• Minimum experience in years - 2-3 yrs. preferable.
• Major Stakeholders(intra-team and cross-functional stakeholders, who would need to be interacted with for discharging duties)

Interested candidates can kindly contact me through

priyadharshini@earlyjobs.co.in

8197337193

Just Dial

Job Description:-

Key Roles & Responsibilities:-

Identifying business opportunities by identifying individual business owners, SME's, Entrepreneurs, and Professionals and evaluating their position in the market, researching and analyzing sales opportunities.

• To develop business relationship with our end customer by providing support and solutions, recommending our services benefiting their business requirements.
• To provide presentations and demonstrate our organizations packages and of our services.
• To explain in detail of our product's features, advantages, benefits, tenure and all the terms and conditions related to the product the client is showing interest upon.
• To contribute in persuading the business owners / SME's to become our registered customers which shall enhance the productivity of their business.
• To actively play the role of a consultant providing the customers with relevant answers and solutions to the query they raise.

Just Dial

Job Description:- 

• Increase the free & paid listing in Justdial Platform
• Identify the business owner/decision maker
• Present Justdial Offerings & Benefits along with Demo
• Collect business information (About company, products & services)
• Explain & Suggest the right advertisement product with costing, tenure, features
• Focus on adhering to the sales protocols and policies
• Convince the business owners to enrol as paid listing
• Manage sales & post-sales queries of customers
• Responsible to update GEO Code photos of the customer business

Contact Person : Sakshi Verma

Email : sakshi.verma@justjob.co.in

Phone : +91 - 7557222333

Maruti Suzuki India Limited

Job Description:-

• Administrative Support: Answering phones, managing email inboxes, preparing documents, and managing office supplies. 
• Scheduling and Organization: Scheduling meetings, appointments, and travel arrangements, managing calendars, and maintaining organized filing systems. 
• Office Maintenance: Maintaining a clean and organized workspace, ensuring office equipment is functioning properly, and ordering supplies. 
• Clerical Duties: Typing, data entry, photocopying, scanning, and filing documents. 
• Communication: Communicating with staff, clients, and vendors, both verbally and in writing. 
• Data Entry: Assisting with data entry tasks and maintaining databases. 
• Event Coordination: Assisting with organizing and coordinating office events and meetings. 
• Other Duties: Performing other related duties as assigned by management.