We’re looking for smart, driven, and customer-obsessed professionals to join our Customer Support team.
In this role, you will act as a trusted technical partner to our customers - owning issue resolution end-to-end and delivering an exceptional customer experience. You will provide dedicated, omnichannel support to high-value customers and leading brands, ensuring timely resolutions and strong customer satisfaction.
This is a high-ownership role that requires technical curiosity, empathy, structured problem-solving, and the ability to collaborate cross-functionally.
 

Responsibilities:

• Take complete ownership of customer-reported issues and drive resolution within defined SLAs.
• Diagnose and troubleshoot technical problems, identify root causes, and implement effective solutions or workarounds.
• Act as the voice of the customer while collaborating with internal Engineering, Product, and other cross-functional teams.
• Escalate complex issues following defined processes and ensure transparent communication throughout the lifecycle.
• Provide prompt, accurate, and actionable updates to customers across channels (email, chat, calls, etc.).
• Create and maintain documentation, including FAQs and knowledge base articles.
• Maintain accurate records of customer interactions, ensuring proper tracking and closure of all issues.
• Support high-MRR customers and reputed global brands, delivering a premium support experience.

1. Maintain safety standards at Site as per company policy
2. Site Engr. Should follow all the Site operation processes & maintain the same
3. Technical discussion supporting for New Orders by regional sales managers.
4. Visit to Site for Site assessment & share the site updates in precise format
5. Based on site urgency, need to travel on immediate basis as & when required
6. Affiliate performance validation after every 3 months
7. Handle the site individually with affiliate team so need to take ownership while executing the work
8. Financial & company target to be adhered without compromise on Safety
9. Site Visits for critical project for Site assessment whenever required also visit for big size projects
10. HOC punctuality - Complete the Crane as per plan / agreed timeline
11. SAT issue to be taken up with Tech support to avoid repetition in future
12. ISO Audits & Monitoring all HSE Related Documentation on Team site regularly
13. Support customer for under warranty cases whenever IS Team is occupied
14. Handling Export orders execution / supervision
15. Person should use to Travel &  outdoor / Field site activity
16. Awareness of ISO 14001 & 45001 Standards

Job DescriptionLead a team of HW designers to design and develop hardware components for battery management systems (LV and HV)Experience in defining project scope, timeline, budget, and resource allocation across hardware development projectsExperience in Functional Safety topics for HardwareConducting requirement analysis and handling in DOORSPCN / PTN know-how and process handledDesigning electronic circuits, creating creepage distance matrices, and reviewing PCB layoutsSelecting components using DAR and creating requirements and test specificationsDocumenting development processes and results (e.g., Module design document preparation, Test plan preparation, performing testing, Test report preparation)Performing FMEA and FMEDA for the developed modules’ Requirement analysis / studyPerforming Monte carlo simulations, worst case calculations, and tests to ensure functionality and qualityPerforming HW Verification and supporting validation (LV124/ ISO 16750)DRBFM or High Voltage testing experience is added advantageSkillsFunctional Safety ExpertiseRequirement analysisHandling of lab equipment like Oscilloscope, high voltage power supply, function generator etc.,Good knowledge on Analog, Digital & Power Electronics circuits designExcellent debugging skillsGood communication skills,MS office applicationsHands on soldering experience