Role Overview

As a Staff Product Manager (IC4) on the IT Service Management (ITSM) product team, you will serve as a principal individual contributor and domain expert driving the next era of enterprise service delivery. This role is designed for a strategic product leader who combines deep technical depth in enterprise IT workflows with the learning agility required to navigate rapidly shifting market dynamics. Sitting at the strategic nexus of Design, Engineering, Product Marketing, and Customer Success, you will act as a high-impact cross-functional leader. You will define and execute an ambitious product vision—continuously refining it based on customer empathy, AI-driven automation, and real-time operational feedback. If you possess a relentless drive to master complex domain ecosystems, inspire cross-functional teams without authority, and transform enterprise IT friction into modern, effortless user experiences, this role offers an expansive platform for your craft.

The Impact You Can Create

• Pioneer Bold Innovation: Drive market-defining ITSM features from concept to production, leveraging thought leadership to keep our enterprise platform at the bleeding edge of intelligent service management.

• Orchestrate Cross-Functional Success: Build aligned, high-velocity team ecosystems where Engineering, UX, Sales, and GTM teams execute in lockstep to achieve aggressive revenue, adoption, and customer retention targets.

• Deliver Global Scale & Value: Continuously analyze user telemetry and enterprise landscapes to deploy intuitive, low-friction capabilities that eliminate critical operational bottlenecks for global IT teams.

• Demystify Complex Architectures: Deconstruct intricate ITSM backend workflows, ITIL frameworks, and integration layers into clean, scalable technical requirements—accelerating developer velocity and minimizing execution risk.