Job Description:-

Hiring “Grahak Mitra / Customer Support Executive” for Leading PSU Bank Locations: PAN India Roles

Responsibilities: 

 Educate customers to utilize services available through self-service channels provided by Bank 

 Help and support the customers in giving feedback for services availed. 

 Increasing Sales by making available information on various products and services of the bank to customers / visitors. 

 Ensuring HNI / Wealth / Premier customers are given proper attention / recognition while handling and priority in service. 

 Making available product information brochures, forms, applications etc. to visitors / customers. 

 Helping Customers in using alternate /digital services channels, directing to concerned counter / officer in case of need. 

 Supporting customer in using digital channels like ATM, ADWM, INB, YONO Mobile App etc. 

 Suggesting customers regarding the facility of Toll-free numbers / Call Centre / WhatsApp Banking for account balance related information and other requirements related to ATM / INB / Account Statements etc. 

 Direct customers to the concerned officer for cross-selling of products and services, loans / advances offered by the bank.

Location:- All regions of Punjab, Chandigarh and surrounding areas

Key Responsibilities:

• Design, develop, and deliver training sessions on Python programming (Core & Advanced).
• Teach Python-related concepts such as data structures, OOP, file handling, libraries (NumPy, Pandas, Matplotlib, etc.), frameworks (Django/Flask), and automation scripting.
• Create training materials, assignments, projects, and assessments for students.
• Provide hands-on coding practice and guide students through real-world projects.
• Stay updated with the latest trends in Python, AI/ML, and related technologies to enhance training content.
• Conduct workshops, webinars, and corporate training sessions when required.

Education :

• Bachelor’s/Master’s degree in Computer Science, IT, or a related field.
• Strong knowledge of Python libraries, frameworks, and tools.
• Excellent communication and presentation skills.

Experienced :

• 6 + Month experienced required .
• Freshers can be applied.

Key Responsibilities:

• Handle per day follow-up calls with students/parents.
• Welcome & guide students during office visits.
• Provide basic education counselling about courses.
• Assist in admission process & documentation.
• Coordinate with the sales team for student enrollment support.
• Manage general admin work – data entry, emails, reports, filing, etc.
• Maintain a friendly & professional environment in the office.

Requirements:

• Female candidates preferred.
• Qualification: Graduate / Undergraduate.
• Good communication skills (English & Hindi/ Marathi Local language).
• Basic knowledge of MS Office (Excel, Word, Emailing).
• Freshers can also apply (training will be provided).

Benefits:

• Friendly & supportive work environment.
• Growth opportunities in Admin + Counselling + Sales support.
• Attractive salary with performance incentives.

Please Note: Only candidates from Nagpur, Maharashtra should apply.
Applications from outside Maharashtra will not be considered.

RESPONSIBILITIES:

ü Collect and issue tickets, daily bus passes etc. and check the tickets issued previously. Manage the cash received from issuing tickets in safe custody.

ü Provide assistance to passengers with boarding, seating, and luggage as required, especially to elderly, sick, or differently abled people.

ü Ensuring vehicle doors are properly opened and closed for boarding passengers.

ü Inform passengers of upcoming bus stops and ensuring that driver stops vehicle on all designated bus stops.

ü Perform passenger safety checks prior to departure as per protocol.

ü Give timely signals to driver to stop or proceed with the vehicle.

ü Interact with passengers politely for boarding & transportation as well as guide the passengers about the routes and stops.

ü Keeping track of cash/trip details, tickets issued, prepare reports as per protocol.  Submitting cash at designated office/counter/reporting officer.

   ü  Ensuring that drive obeys / complies with all traffic rules as well as rules & regulation of Client.

SKILLS:

ü A valid Conductor licence

ü Knowledge of traffic rules and regulations

ü Knowledge of complete process of issuing tickets, daily bus passes etc.

ü Time management and organizational skills

   ü   Ability to politely communicate with passengers and clients