Greetings from Sutherland for Freshers and Experienced Folks!!!
We are hiring candidates for International Voice Process.

Job Criteria:

1) Excellent verbal communication skills.
2) Minimum 1 Year of experience in an International BPO.
3) Freshers with Excellent communication skills.
4) Should be available to join us immediately.
5) Ability to handle real-time International voice calls.

In this role, you will get to:

1) Be the primary point of contact for our Business-to-Business customers through Voice.
2) Provide timely, accurate, and professional support.
3) Take full ownership of each interaction with proactive problem-solving and excellent customer service.
4) Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light.
5) Maintain customer records and call documentation in our systems with precision.
6) Meet performance metrics such as quality, productivity, attendance, and first-contact resolution.
7) Suggest process improvements and flag recurring customer issues through proper channels.

**Roles & Responsibilities**

• Drive strategy and execution for 3-4 key indications within the immunotherapy portfolio, ensuring alignment with Annual Operating Plan and revenue targets.
• Partner with the medical team to develop comprehensive indication positioning strategies and create discussion guides for the sales force to enhance product knowledge and competitive positioning.
• Develop and deliver training programs for the sales team, including product manuals and competency assessments, conducted at regular intervals to ensure consistent messaging and effective rebuttals.
• Lead branding and promotional initiatives by conducting market research, defining positioning strategies, and collaborating with advertising agencies to execute integrated marketing campaigns that support business objectives.
• Identify, design, and execute Continuing Medical Education (CME) programs by engaging key opinion leaders and healthcare professionals, fostering strong relationships that enhance brand visibility and credibility in the market.
• Monitor market trends, competitor activities, and sales performance metrics to inform strategic decisions and optimize portfolio performance.
• Manage allocated budgets effectively, ensuring optimal resource allocation and cost control across all brand initiatives.

As a Senior BI Developer, you’ll turn raw data into stunning visual stories that spark action and drive decisions. Collaborate with clients, create jaw-dropping dashboards, and lead end-to-end BI projects that deliver real business value. If you’re passionate about transforming insights into impact, and thrive in a fast-paced, consulting-style environment — we want you on our team!

We’re looking for someone with deep expertise in BI, SQL, and a strong knack for working across teams — including Data Engineers, Business Analysts, and business stakeholders — to turn complex data into clarity.

Key Responsibilities

• End-to-End BI Implementation : Lead BI projects from requirement gathering to dashboard delivery, including data modelling, deployment, and user training.
• Power BI Development : Build dynamic, high-performance Power BI dashboards using advanced DAX, Power Query (M), RLS, drill-throughs, bookmarks, and custom visuals.
•  SQL & Data Transformation : Write efficient SQL for data extraction, transformation, and analysis across platforms like Azure SQL, Snowflake, or Databricks. PySpark experience is added advantage.
• Client & Business Collaboration : Work closely with stakeholders to define KPIs, translate business needs into actionable insights, and deliver impactful analytics.
• Cross-Tool BI Integration : Integrate Power BI with tools like, Excel, Power Automate, and SharePoint; assist in dashboard migration and embedded analytics.
• Knowledge exposure to Other BI tools: Experience with other BI tools such Tableau or Qlik Sense will be added advantage.
• Data Engineering Collaboration : Collaborate with Data Engineers to align with data pipelines, validate source-to-report logic, and ensure data accuracy across layers

Job Responsibilitiesvirtualization of the BSW stack (delivery of MCAL from CUBAS/Vector) creation of variant for vECUmaintenance of the solution with stub development CI pipeline support to the project team SkillsCI skills with knowledge on cmake, scripting knowledge on compilation, gcc_32 bit, linking: generation of dll, exelinux/docker environment exposureunderstanding of SW architecture of ECU with focus on BSW, CAN & ETH communication basicsadded advantage: ETAS CUBAS MCAL, Vector VTT tooling exposure, SiL domain competencyexpertise in cmake and roboframework