Roles and responsibilities
Qualifications & Experience:
Key Responsibilities:
Basic understanding of bench sales lifecycle
Knowledge of H1B, OPT, CPT, GC, US Citizens
Identify requirements from various job boards, social media and vendors
Source the best fit for the requirements
Coordinate for interviews and negotiations
Maintain trackers and database related to consultants
Follow up with consultants and vendors till the closure of the position / requirement
Attention to detail: Be very focussed in adhering to the compliance protocols
Market bench consultants (H1B, OPT, CPT, GC, US Citizens) to vendors & clients
Maintain client relationships and track submissions
Primary Responsibilities
The Senior Staff Product Designer for AI Experiences will, as a hands-on individual contributor, lead design for intelligent, human-centered experiences powered by the Freshworks AI platform. This critical role will shape how users interact with AI across our entire product portfolio—including customer service, IT, sales, and marketing—ensuring that machine learning, automation, and generative AI are seamlessly integrated into everyday workflows.
This role will contribute to and help define the UX strategy for both AI infrastructure (platform capabilities, APIs, tools) and product-specific AI use cases (chatbots, smart recommendations, generative assistance, predictive automation). It will work directly with stakeholders in Product, Engineering, and other cross-functional areas to ship world class solutions across the Freshdesk and Freshservice product suites. The ideal candidate brings deep expertise in designing for complex, data-driven systems and a passion for making AI intuitive, trustworthy, and accessible to users of all skill levels.
The Impact You Will Make
As the Senior Staff Product Designer for AI Experiences, you will be the primary design architect for how the world interacts with Freshworks AI. You will move beyond standard interface design to invent new paradigms of Human-AI interaction. Your direct impact will be measured across four key pillars: