Job Summary

The Aceyus Reporting Engineer is responsible for developing, maintaining, and troubleshooting reporting solutions that support the Five9 CCaaS environment through the Aceyus analytics platform. This role ensures accurate, timely, and actionable reporting for contact center operations. The engineer will generate scheduled and ad‑hoc reports, investigate data discrepancies, coordinate with the Five9 vendor on reporting issues, support change windows, and train supervisors and engineers on how to effectively use Aceyus reporting tools. This position requires strong analytical skills, solid technical foundations, and the ability to partner with business and technical stakeholders.

Reporting & Analytics Execution

• Build, configure, and maintain Aceyus dashboards, reports, and data views supporting Five9 contact center operations.
• Run scheduled and on‑demand reports for business stakeholders, ensuring accuracy and timely delivery.
• Convert business requests into clear reporting requirements and implement them within Aceyus.

Issue Troubleshooting & Data Validation

• Investigate and resolve reporting discrepancies including agent state mismatches, queue mapping issues, interval misalignments, and missing or stale data.
• Validate Five9 → Aceyus data flows, ensuring that data is accurate, complete, and refreshed.
• Document root causes and corrective actions for recurring reporting issues.

Vendor & Cross‑Team Coordination

• Work directly with the Five9 CCaaS vendor and Aceyus support teams to troubleshoot issues, submit cases, and drive resolution.
• Participate in change windows involving data schema updates, metric adjustments, and reporting infrastructure updates.
• Perform pre‑ and post‑change testing to confirm reporting integrity.

Training & User Enablement

• Train supervisors, analysts, and engineering partners on Aceyus dashboards, drill‑downs, filters, subscriptions, and best practices.
• Develop knowledge base articles, job aids, and quick‑reference guides for self‑service reporting.
• Promote consistent metric definitions and proper report usage across contact center teams.

Operational Execution & Governance

• Maintain metric catalogs, field definitions, and documentation.
• Follow ITIL change, incident, and problem management processes.
• Support internal audits by providing reporting evidence and data lineage explanations as needed.

Position Summary:

The Global Travel, Expense & Corporate Card Manager at NIQ is responsible for the end-to-end management of NIQ’s global Travel & Expense (T&E) reimbursement processes and Corporate / Purchasing Card (P‑Card) programs. This role sits within Finance Operations (Accounts Payable / Procure-to-Pay) and provides strategic leadership, operational governance, and day-to-day oversight to ensure policy compliance, operational excellence, stakeholder satisfaction, and financial integrity across all regions.

The role serves as the global subject matter expert for T&E and P‑Card programs, partners closely with internal stakeholders and external vendors, and leads continuous improvement initiatives to enhance efficiency, compliance, and employee experience.

Key Responsibilities:

• T&E and P-Card Program Management: Oversee all aspects of the T&E reimbursement and P-Card programs, including card issuance, setting spending limits, and user training. Ensure operations align with company policies and external regulations. Act as the primary global point of contact for T&E and P‑Card related inquiries, escalations, and complex issues. Ensure seamless, end-to-end execution of expense reporting, reimbursement, and card settlement processes across regions.
• Compliance and Policy Enforcement: Develop, enforce, and ensure compliance with T&E and P-Card policies to adhere to internal guidelines and external regulations. Conduct regular audits and monitoring to identify non-compliance, questionable spend, fraud risks, delinquency, and card misuse; take corrective actions as required. Manage delinquency processes, including cardholder communication, suspension, and resolution, while minimizing business disruption.
• Stakeholder Service: Provide exemplary service to internal stakeholders, addressing inquiries and resolving issues related to T&E and P-Cards promptly, including escalations and complex issues efficiently. Partner closely with Finance, Procurement, HR, Internal Audit, IT, and Travel teams to ensure alignment and smooth operations.
• Operational Excellence: Lead the T&E processing team using systems like Concur T&E, focusing on operational efficiency, accuracy, and compliance. Implement process improvements to enhance service delivery and reduce errors.
• Team Leadership and Supervision: Manage and develop the T&E processing team, fostering a culture of continuous improvement, accountability, and teamwork. Conduct regular performance evaluations, provide feedback, and ensure adherence to SLAs and KPIs.
• Reporting and Analysis: Generate regular reports on T&E and P-Card usage, compliance, and trends to inform management decision-making and policy adjustments. Oversee back-end T&E administration, including export file reviews, payment submissions to Accounts Payable, accruals, and general ledger reconciliation. Monitor unapplied transactions, returned/draft expense reports, and approval workflow bottlenecks.
• Vendor Management: Maintain strong relationships with travel agencies, vendors, and card issuers to resolve any issues or disputes and negotiate favorable terms. Ensure timely payments to vendors like AMEX and manage vendor compliance.
• Month End Procedures: Ensure successful month-end closing activities in the SAP environment for P2P T&E related activities, supporting all month-end closing activities for T&E.
• Risk Management and Optimization: Monitor P-Card transactions for compliance and potential misuse, and work closely with finance and procurement teams to optimize the P-Card program and identify opportunities for cost savings.
• Emerging Developments: Maintain a thorough understanding of best-in-class T&E processes, keep abreast of emerging developments and standards, and ensure alignment with global process owners to meet and exceed business requirements.
• Process Improvement & Crisis Support: Drive continuous improvement initiatives, automation, and technology enhancements within T&E and P‑Card workflows. Support crisis recovery planning for business travel and card usage during global or regional emergencies. Support global expats and employees during payroll, location, or organizational changes impacting T&E or card programs.

Position Summary
The P2P Associate is responsible for executing day-to-day invoice processing & payment activities with accuracy and timeliness, following defined SOPs and internal controls within the Accounts Payable function.

Key Responsibilities

• Process PO and Non-PO invoices in ERP systems (e.g., SAP)
• Perform basic 3-way matching (PO, invoice, GR)
• Validate invoice details including tax, coding, and approvals
• Route invoices for approval and follow up on pending items
• Maintain accurate documentation and audit trail
• Monitor assigned queues and ensure SLA adherence
• Prepare payment proposals and manage bank uploads
• Escalate exceptions or complex discrepancies
• Perform vendor & GR/IR reconciliations
• Coordinate with internal stakeholders for smooth P2P operations
• Review monthly statements and follow up on pending items

Visa’s Technology Organization is a community of problem solvers and innovators reshaping the future of commerce.   We operate the world’s most sophisticated processing networks capable of handling more than 65k secure transactions a second across 80M merchants, 15k Financial Institutions, and billions of everyday people.   While working with us you’ll get to work on complex distributed systems and solve massive scale problems centered on new payment flows, business and data solutions, cyber security, and B2C platforms.     

The Role

Are you passionate about conceptualizing, nurturing, developing, and proving new ideas and developing them into new solutions? Would you like to help re-invent the internal business processes with the latest technologies and re-imagine the way things operate?

We’re looking for a seasoned individual to drive game-changing innovation within Visa’s internal processes and ecosystem. You should have experience in  multi-skilled teams capable of rapid prototyping of new ideas as well as scale these to commercial solutions. You and your team will be at the forefront of strategic partnerships, breakthrough technologies, new ideas, hackathons, demos, and rapid prototyping. You will work closely with business development teams, partners, and internal product teams and cross- leverage engineering talent internally and externally.

Responsibilities:

• Be at the heart of developing new ideas into demo-able products, and ultimately to commercial product
• Work directly with product owners, UX, engineering and other partner teams to gather and refine requirements across products, adding and taking into account existing tools and solutions across the organization
• Drive rapid prototyping cycles from technical requirements, software designs, programming, debugging, and optimization
• Explore and innovate new technologies, features, and tools
• Consult on a regular basis with leadership to align expectations and deliverables
• Be scrappy and work with the small team to the fullest to work on multiple parallel POCs and incubation efforts
• Able to scale the successful pilots to full commercial solutions
• Develop and design advanced architect solutions that are robust and scalable, considering integrations with other solutions across the internal technical ecosystem.
• Use stubs as needed to simulate capabilities lighting up soon
• Work collaboratively across team boundaries to share common infrastructure and functional capabilities. Provide feedback into core product teams to influence their roadmap and strategy
• Leverage AI technologies as-appropriate in day-2-day development and in production systems
• Provide domain expertise on the development of technical documentation of solutions and contributes to standard processes in technical documentation as needed
• Play a key role in the development and delivery of new features across products from end-to-end

 This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.