At Freshworks, we don’t just ship software—we shape it to be fast, reliable, and refreshingly simple. As a Staff Full Stack Engineer (IC4), you will architect the end-to-end systems that drive our global SaaS products, balancing complex distributed backend infrastructure with highly responsive, scalable frontend applications. You will lead cross-functional technical strategies, champion engineering excellence across teams, and mentor engineers to level up our entire platform ecosystem.

If you obsess over time and space complexity, love breaking down tough, multi-tier architectural problems, and take pride in leading technical execution without losing touch with the code—you’ll feel right at home.

Impact You Can Create

• E2E Platform Evolution: Own and scale foundational full-stack architectures capable of handling millions of transactions while delivering seamless, high-performance web experiences globally.

• Technical Guidance (IC4): Act as a technical compass across multiple engineering tracks, translating ambiguous product visions into resilient, modular high-level and low-level designs.

• Engineering Multiplier: Foster a culture of excellence by leading deep-dive code reviews, mentoring junior/mid-level systems engineers, and introducing modern architectural patterns.

• AI-Powered Efficiency: Pioneer the integration of modern AI tools (e.g., GitHub Copilot) into the daily full-stack development workflow to accelerate delivery without sacrificing technical depth.

Roles & Responsibilities (R&R)

• Full-Stack Architecture: Architect, build, and maintain scalable backend microservices and extensible REST APIs paired with intuitive, modular frontend application layers.

• Full Lifecycle Ownership: Own the entire software development lifecycle—from gathering functional/non-functional requirements and data modeling to deployment, automation, and production support.

• Code & Design Optimization: Write clean, modular, and testable code optimized for browser rendering efficiency, database execution performance, and space/time complexity.

• Production Governance: Ensure backend and frontend systems are tuned for high availability (99.99%+), multi-tenant fault tolerance, security compliance, and deep observability.

• Cross-Functional Partnership: Collaborate closely with Product Managers, UI/UX designers, and Site Reliability Engineers (SREs) to ship highly localized, value-driven capabilities fast.

• Root-Cause Analysis: Troubleshoot complex full-stack performance bottlenecks in production, from slow database queries to state-management memory leaks.

• Mentorship & Best Practices: Lead architectural reviews, establish development roadmaps, mentor 2–4 engineers, and actively drive OOPS and SOLID design principles across the org.

Job Description – AGWMS Production Support Analyst 

Position Summary 

We are seeking an experienced Production Support Analyst to support and maintain the AGWMS (Automated Global Warehouse Management System) platform. The role will be responsible for application support, incident management, root cause analysis, operational troubleshooting, and business support for warehouse operations. 

The ideal candidate should possess a strong combination of technical expertise and warehouse functional knowledge to effectively support business-critical supply chain operations. 

AGWMS consists of: 

• Oracle PL/SQL backend 

• Delphi front-end application (preferred but not mandatory) 

• SQR reporting and label printing 

• Unix/Linux shell scripts and daemon jobs 

• Warehouse operational interfaces and integrations 

Key Responsibilities 

Production & Application Support 

• Provide L2/L3 production support for AGWMS applications. 

• Investigate and resolve production incidents and operational issues. 

• Perform root cause analysis and implement corrective actions. 

• Monitor batch jobs, interfaces, and daemon processes. 

• Support warehouse operations during business-critical incidents and escalations. 

• Coordinate with business users, infrastructure teams, and vendors. 

• Oracle PL/SQL development and code fixes 

• AGWMS custom program, interface, report, and label enhancements 

• Unix shell script and daemon job modifications 

• Testing, deployment, and performance improvements 

Job description

What You’ll Do (Key Responsibilities)

1. Client Engagement & Adoption

• Travel to client locations, including hub and spoke setups, to engage with senior officials and key stakeholders.
• Drive awareness and understanding of Experian products and services.
• Conduct training sessions to ensure effective utilization of Experian reports and solutions.
• Support clients in maximizing value from Experian offerings.

2. Business Development & Sales

• Identify opportunities within the assigned  segment to expand product adoption.
• Promote Experian’s portfolio including Bureau Solutions, credit risk tools, fraud prevention, analytics, and decisioning systems.
• Contribute to revenue growth by increasing product usage among existing and new clients.

3. Client Relationship Management

• Build and maintain strong relationships with decision-makers across client organizations.
• Act as a trusted partner by understanding business needs and recommending relevant solutions.
• Support clients in addressing challenges related to risk management, compliance, and customer lifecycle management.

4. Solution Enablement & Support

• Deliver tailored presentations and training programs aligned with client requirements.
• Collaborate with internal teams (product, analytics, implementation) to ensure seamless delivery and support.
• Ensure high levels of customer satisfaction and engagement.

5. Market Insights & Feedback

• Capture client feedback and market insights to support product enhancements.
• Stay updated on industry trends within the BFSI and small business segments.
• Represent Experian in client interactions and industry forums when required.

6. Reporting & Performance Management

• Maintain accurate records of client interactions, training sessions, and adoption metrics.
• Track usage growth, client engagement, and overall performance indicators.
• Identify opportunities to improve processes and increase solution adoption.