Key Responsibilities:

1. Process Design & Optimization: Developing detailed manufacturing sequences and technical packages, including work instructions, routing sheets, and standard operating procedures (SOPs).
2. Create, Review and Maintain Key Process Documentation: PFMEA (with IQRM software), Control Plan, Standard Work Procedures, Process Routing (in SAP)
3. Resource Allocation: Determining the necessary manpower, MAE and raw materials needed for specific production runs to ensure maximum efficiency.
4. Production Capacity Management: Creating TEK charts based on the Customer forecasts and ensure sufficient capacity is available to meet present and future customer demand.
5. Facility Layout & Flow Design: Creating 2D/3D plant layouts (using tools like AutoCAD) to optimize material flow, operator ergonomics, and utility access in the new location.
6. Continuous Improvement: Implementing Lean Manufacturing, Six Sigma, or 5S initiatives to reduce waste, eliminate bottlenecks, and lower production costs.
7. Problem Solving: Utilizing root cause analysis (RCA) and preventative actions to address non-conformances, equipment malfunctions, or material shortages. 
8. Concurrent Engineering: Collaborating with ENG teams during the initial stages to reconcile manufacturing constraints with product design.
9. DFM/DFA Implementation: Applying Design for Manufacturing (DFM) and Design for Assembly (DFA) principles to simplify designs, reduce part counts, and lower production costs.
10. Prototyping & Pilot Runs: Managing virtual and physical builds (pilot runs) to validate new processes, troubleshoot assembly issues, and calculate initial yields before mass production.
11. Engineering Change Management (ECM): Co-ordinating the seamless implementation of Engineering Change Requests (ECRs) into live production environments while minimizing scrap and rework.
12. Production Relocation :
    1. Decommissioning & Installation Oversight: Developing detailed "tear-down and set-up" sequences for machinery to minimize downtime and ensure equipment is recalibrated to spec upon arrival.
    2. Logistics Coordination: Partnering with specialized logistics providers to move heavy assets from other IPN locations
    3. Buffer Stock Planning: Strategically building up "bridge inventory" before the move to ensure customer orders are filled while production lines are offline or in transit.
    4. Utility & Infrastructure Mapping: Coordinating with facilities engineering to ensure the new site has the necessary pneumatic, electrical, and data drops required for specific work centers.
    5. Validation and Acceptance: Leading the validation protocols at the new site to confirm that relocated equipment meets original performance and quality benchmarks.
13. IPN Co-ordination:
    1. Global Process Standardization: Developing and enforcing "Golden Rules" for manufacturing sequences to ensure process stability and product interchangeability across all global sites.
    2. Best Practice Transfer: Leading "Lead Plant" initiatives to capture process innovations at one site and rapidly deploy them across the global network
    3. Cross-Border Troubleshooting: Acting as the remote or on-site technical expert to resolve critical production bottlenecks or quality deviations in satellite factories.
    4. Localization Support: Adapting global manufacturing standards to meet local regulations, workforce skill levels, and regional supply chain constraints without compromising core product quality.
    5. Global Capacity Balancing: Collaborating with international logistics and planning teams to shift production volumes between regions based on plant load, tariffs, or local disruptions.

What you get to do in this role:

• Represent the needs of customers across the product and design lifecycle from discovery through design validation and customer adoption across a portfolio of products
• Apply and adapt appropriate research techniques and methods for specific project needs
• Engage with customers to understand their unique needs for our products, including defining and synthesizing user types, use cases, and specific UX opportunities
• Partner with Product Managers and Designers to influence product strategy and roadmaps
• Validate feature and design direction through participatory design, early concept testing, formative and summative usability testing.
• Analyze and synthesize qualitative studies and quantitative data across studies and secondary research to generate strategic and tactical insights with actionable recommendations.
• Communicate findings through artifacts such as specific user segments, persona frameworks, jobs to be done, user journeys, task analyses, etc
• Provide mentorship to other members of the team and champion the discipline across the organization
  
  

  Qualifications

  Basic Qualifications (The must have):

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
  • 8+ years of experience in applying customer-centered research techniques to product definition and designs
  • Expert knowledge in defining, planning and executing research studies including outlining objectives, goals, and timelines. This includes developing sample plans and determining the best data collection approach using quantitative and/or qualitative methods
  • A portfolio of work representing research that influenced great insights or experiences. This includes examples of research goals, research methodologies used, the process followed, your involvement and role, data visualizations, and crisply articulated insights from the research

  Preferred Qualifications (The nice to have):

  • Experience developing insightful, probing questions that resonate with both highly technical individuals through business minded end-users using enterprise software
  • In depth knowledge of user interface design, usability evaluation techniques, task analysis, and experimental design
  • Experience with the creation and execution of online surveys as well as rich qualitative research techniques
  • Expert presentation skills to visualize technically complex topics and make them easy to understand with customers as well as product management and design stakeholders.
  • The ability to learn new technical concepts quickly
  • Experience coaching and mentoring more junior team members, contributing to their growth