Job Description – AGWMS Production Support Analyst 

Position Summary 

We are seeking an experienced Production Support Analyst to support and maintain the AGWMS (Automated Global Warehouse Management System) platform. The role will be responsible for application support, incident management, root cause analysis, operational troubleshooting, and business support for warehouse operations. 

The ideal candidate should possess a strong combination of technical expertise and warehouse functional knowledge to effectively support business-critical supply chain operations. 

AGWMS consists of: 

• Oracle PL/SQL backend 

• Delphi front-end application (preferred but not mandatory) 

• SQR reporting and label printing 

• Unix/Linux shell scripts and daemon jobs 

• Warehouse operational interfaces and integrations 

Key Responsibilities 

Production & Application Support 

• Provide L2/L3 production support for AGWMS applications. 

• Investigate and resolve production incidents and operational issues. 

• Perform root cause analysis and implement corrective actions. 

• Monitor batch jobs, interfaces, and daemon processes. 

• Support warehouse operations during business-critical incidents and escalations. 

• Coordinate with business users, infrastructure teams, and vendors. 

• Oracle PL/SQL development and code fixes 

• AGWMS custom program, interface, report, and label enhancements 

• Unix shell script and daemon job modifications 

• Testing, deployment, and performance improvements 

Job description

What You’ll Do (Key Responsibilities)

1. Client Engagement & Adoption

• Travel to client locations, including hub and spoke setups, to engage with senior officials and key stakeholders.
• Drive awareness and understanding of Experian products and services.
• Conduct training sessions to ensure effective utilization of Experian reports and solutions.
• Support clients in maximizing value from Experian offerings.

2. Business Development & Sales

• Identify opportunities within the assigned  segment to expand product adoption.
• Promote Experian’s portfolio including Bureau Solutions, credit risk tools, fraud prevention, analytics, and decisioning systems.
• Contribute to revenue growth by increasing product usage among existing and new clients.

3. Client Relationship Management

• Build and maintain strong relationships with decision-makers across client organizations.
• Act as a trusted partner by understanding business needs and recommending relevant solutions.
• Support clients in addressing challenges related to risk management, compliance, and customer lifecycle management.

4. Solution Enablement & Support

• Deliver tailored presentations and training programs aligned with client requirements.
• Collaborate with internal teams (product, analytics, implementation) to ensure seamless delivery and support.
• Ensure high levels of customer satisfaction and engagement.

5. Market Insights & Feedback

• Capture client feedback and market insights to support product enhancements.
• Stay updated on industry trends within the BFSI and small business segments.
• Represent Experian in client interactions and industry forums when required.

6. Reporting & Performance Management

• Maintain accurate records of client interactions, training sessions, and adoption metrics.
• Track usage growth, client engagement, and overall performance indicators.
• Identify opportunities to improve processes and increase solution adoption.

JD below:-

MUST

• Exposure to Model-Based Software Development (MBSD)
• 10–15 years of relevant experience in embedded software development and automotive systems
• Hands-on ability to write C/C++ Code independently for embedded systems.
• Proven experience in embedded systems with Real-Time Operating System (RTOS) exposure
• Experience in medium(More than 15,000 req.) to large-scale (More than 40,000 Req.) software development projects
•  

HIGH WANT

• Requirement Engineering (development and review)
• Strong debugging and problem-solving skills
• High-Level Design (HLD) development and review
• Low-Level Design (LLD) review and validation
• System and Software Test Specification review
• Communicate software architecture, design decisions, and updates to relevant stakeholders
• Analyze potential non-compliance with dependability requirements
• Determine and define dependability requirements
• Implement dependability requirements
• Verify compliance with dependability requirements
• Participate in CCR estimation and resource estimation with the Project Manager (PM)
• Strong communication and interpersonal skills
• Ability to work independently and collaboratively within project teams
• Mentor Software Leads, Software Engineers, and Test Teams to achieve project and program goals
• Experience in Problem Management and Change Request (CR) Management
• Hands-on experience in Automotive Embedded Software development using C
• Strong commitment to continuous learning and professional growth
• Strong expertise in Requirements Engineering with the ability to perform detailed analysis
• Strong Embedded Systems development skills
• Ability to identify impacted software components and define test scope during change analysis