Key Responsibilities:

1. Patient Reception & Customer Service:

• Greet all incoming patients and visitors in a warm, welcoming, and professional manner.

• Check in patients for their scheduled appointments and confirm their personal and insurance details.

• Answer general inquiries about the clinic's services, working hours, pricing (if authorized), and appointment availability.

• Address patient concerns or direct them to the appropriate staff or dentist for resolution.

2. Appointment Scheduling:

• Schedule, reschedule, and cancel appointments using the clinic’s dental management software or scheduling system.

• Send appointment reminders via phone calls, SMS, or email as required.

• Maintain and manage the daily appointment calendar to optimize the dentists' schedules.

• Follow up with patients for treatment completion, routine check-ups, and follow-up visits.

3. Administrative Support:

• Maintain and update patient records, including demographic information, medical history, and insurance details.

• Process patient intake forms, consent documents, and insurance claim forms if applicable.

• Handle billing tasks such as issuing invoices, processing payments, and providing receipts.

• Ensure cleanliness and organization of the front desk, waiting area, and reception counter.

4. Communication and Coordination:

• Answer incoming calls professionally, transfer them to the appropriate departments or individuals, or take messages as necessary.

• Coordinate with dental assistants, hygienists, and dentists regarding patient flow and treatment room readiness.

• Inform patients of any delays or changes in schedule in a timely and courteous manner.

• Relay important information regarding procedures, policies, or paperwork to patients clearly and effectively.