Role purpose

• Lead the development and deployment of the “Capability Development Roadmap” in defined geography (North & East India) and implement the Capability enhancement strategy by focusing on the enhancement of customer experience - the scope includes skills, behaviors, systems, and processes for internal Syngenta sales personnel and external customers.
• Deliver learning solutions that result in desired behavior change in relevant divisional teams and lead efforts to streamline learning efficiency and effectiveness by advancing adoption of enabling tools in designated divisions
• Develop and deliver best practices targeted at the proposed geography working closely with the country capability lead and regional (APAC) MaSE for enhanced Field Force Effectiveness

Accountability

• Capability Assessment & Strategy - Identify capability gaps through needs analysis, performance data, and strategy alignment, develop capability enhancement roadmaps for designated divisions and functions and partner with leadership to prioritize critical skills for organizational success
• Learning Program Design & Delivery - Customize and deploy targeted learning intervention for selected persona by curating internal and external learning resources and leveraging innovative learning methodologies e.g. blended learning, microlearning, digital platforms (BODHi gurukul and Learning Edge). Drive key organizational excellence programs like MaSE across leadership streams.
• Measurement & Continuous Improvement - Track learning effectiveness through metrics (engagement, completion rates, business impact), gather feedback and iterate on programs and report on capability development progress to leadership
• Culture & Change Management - Champion a culture of continuous learning and growth mindset, support organizational change through targeted capability building, and promote knowledge sharing and collaboration

* Develop and implement AI-powered applications using *Claude Code* and other large language models.

* Integrate AI APIs into web applications, SaaS platforms, and internal systems.

* Design and implement AI-driven automation tools and workflows.

* Build prompt-based solutions for coding assistance, documentation, and automation.

* Collaborate with product, engineering, and DevOps teams to integrate AI features into existing systems.

* Optimize prompts and workflows to improve AI performance and reliability.

* Develop scripts, utilities, and tools that leverage AI for development productivity.

* Ensure security, scalability, and performance of AI-integrated applications.

* Stay updated with the latest advancements in AI development tools and best practices.

You will produce new business sales revenue from a SaaS license model. You will accomplish this through account planning, territory planning, researching prospect customers, using business development strategies and completing field-based sales activities within a defined set of prospects, territory or vertical.

What you get to do in this role:

• Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales
• Oversee client relationship mapping to the account team, orchestrating an account strategy across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.)
• Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help help their IT roadmap
• Identify the right specialist/ support resources to bring into a deal, at the right time

1. Production Management- Organize production setup as per production schedule,
assign task to associates, follow standard procedures, methods, BPS & work instructions, adapt & steer primary production activities to fulfil SQCD targets of the shift.

2.Daily shop Management- Conduct & document checks / LPC to ensure conformance to safety, quality & shop-floor standards. Record shift events (attendance, breakdowns, quality issues, criticality, performance, etc). Summarize shift events & performance and handover to next shift FLM to ensure seamless production continuity.

3.Performance Management- Track production performance and efficiency KPI (OEE, FPY,
scrap, tool life, levelling, fulfilment, etc.), identify and record deviations, collaborate with CFT members or escalate impediments to define & ensure execution of corrective actions to restore & stabilize targeted performance conditions.

4.Communication & collaboration- Organize & lead daily meetings (shift, SQCD, etc) with
associates, CFT members, managers, vendors, etc, to communicate relevant topics, e.g. company initiatives, goals, challenges & success, projects, discipline, performance, etc, to uphold transparency, productivity & good working relationship.

5.Employee & industrial relation- Engage proactively with associates to sustain an open
forum for them to voice their concerns, grievances, etc. Clarify, advice, counsel, resolve or raise topics to superiors in a fair, transparent & amicable manner to safe guard interests of associates & management and build a progressive work environment.

6.Continuous improvement and change initiatives- Motivate and coach associates into active engagement of learning, problem-solving & identifying potentials in manufacturing for Kaizens, suggestions on SQCD to enable operational excellence. Implement organizational change initiatives to bring transformational improvements to VS performance. Driving Digitalization projects in the Assembly lines.

7.Coaching & skill development- Organize and train new associates for the production lines. Track & monitor skill levels of existing associates. Organize, train and coach them to understand the requirements and reasons behind various processes, procedures & controls planned to ensure safety, efficiency and defect free production.

8.Process management- Follow defined manufacturing process standards i.e. drawings, PDS, SPC, PFEP, Gauge validity and conduct checks to confirm release of manufacturing during Shift start / Change over and execute defined deviation management if needed to ensure defect free production.

9.Management reporting- Compile, consolidate and report shop floor deliverables e.g.
SAP reporting, input hours, rejection qty, down-times, to enable management to visualize actual performance e.g. cost review, inventory, order tracking, associate payment, maintenance, budgets, etc. to accordingly steer business performance.